Add Database to Server

This section describes and defines the processes and procedures that will be used to manage catalog requests to perform the addition of a database to a server. The catalog request will be created by a requester when there is a need to add a database to an existing server. Typically, multiple approvals are required, and this is shown in the authorization flows. The final approval of the service request signals the start of any SLAs.


The creation and approval of a request to add a database to an existing server usually involves two steps. The first is the approval by the manager of the request. The second level of approval is usually by an owner of the database environment. This owner would have to check for the completeness of the request and conformance to corporate rules. Notifications are sent to the service requisition user indicating the disposition of the approval request.

The authorization process begins when the Requester submits a service request to perform the addition of a database on to an existing server. The process completes when the database is installed, configured and verified and the service request is closed.

The following tasks are performed as part of the authorization process:
  1. Prerequisite action
  2. Approve request (manager)
  3. Approve request (environment owner or second manager)


This procedure begins when the project manager receives a signed Service Order which involves a subset of tasks toad a database to an existing servers. The procedure ends when all activities related to the installation are completed and the Service Request is closed. The roles responsible for completion of this request are the Database Installer and the Database Specialist/Administrator.

The following tasks are completed as part of the fulfillment process:
  1. Install and configure database
  2. Test and Validate Database

Resource assignment

Direct assignment by Environment owner to specialist or the team queue. This is described as part of the fulfillment activities as the assignments are made.

Role assignment

Table 1. Add Database to Server role assignment
Role Responsibilities related to Server initial Build Requests
Requester Requests the service to have a database installed on an existing server.
Manager Reviews and approves request. The criteria for approval is primarily approval of the project and funding.
Second Approver Usually another manager or team lead or environment owner is responsible for reviewing the completeness of the request, the technical feasibility of the request, and assigning the work.
Database Installer Performs all the work of installing the database to an existing server and configuring the same.
Database Administrator/Specialist Test and ensure the database has been installed and ready for user.
Note: Alternative content fulfillment options and job plans exist which will direct requests to the Change Process Manager.