Selecting labor for an activity

You can select labor for activities on an incident or a problem. When you select labor, you create a labor transaction for each labor code you select.

Procedure

  1. Display the ticket for which you want to select labor.
  2. Click the Activities tab.
  3. In the Time Tracking table window, select the activity for which you want to add a labor entry.
  4. Choose one of these methods to select the labor value:
    • Click Select Labor to open the Select Labor dialog box. Select one or more labor codes and click OK . The labor record you select must have a craft associated with it.
    • In the Labor field, enter a value or click the Detail Menu icon to select an option and retrieve a value. The labor record you select must have a craft associated with it.
    • In the Craft field, enter a value or click the Detail Menu icon to select an option and retrieve a value. The craft record you select must have labor associated with it.
  5. Modify data for each row as needed. To view row details, click the twistie.
  6. Fill in additional fields as needed. An asterisk (*) indicates a required field.
  7. Click the Save icon.