Review the pipeline log file for a device type to troubleshoot issues.
For each device type, when the pipeline stops, a pipeline log file is available for troubleshooting issues. The latest log file is available from the user interface. Older log files are available from Cloud Object Storage for 30 days.
You can access the file system in Cloud Object Storage using an open source tool FTP tool, such as Cyberduck, that supports the Amazon S3 protocol.
The log file name is made up of the start time followed by date. For example,
07341020190829.gz corresponds to a start time of 7:34 and 10 seconds on the 29 of August 2019.
Install CyberDuck on your local system.
Take note of the following information that is required to connect to Cloud Object Storage and find the log files for your device type. Click Usage on the user interface, select Object Storage and click View Details. Find the details for the IBM Cloud Object Storage service.
||A URI that identifies the region and host of your Object Storage instance.
Important Use the us-geo endpoint to access your data. Connecting to Object Storage by using any other endpoint will succeed, but you will not be able to see or access your data.
||A 20 characters long alphanumeric string.|
||A 40 character long alphanumeric string.|
||The name of the bucket that is used for the analytics logging.|
Use these options to access log files for the pipeline.