Reporting an Issue
When you encounter an issue that you cannot find an answer to in the documentation, report it to IBM Support. To get your issue resolved in the shortest time possible, provide the following information in your summary.
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If you are a partner, please provide the customer's name
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Product name and version (e.g., Manta Flow version R41.1.13)
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Environment where the issue occurred (e.g., production, test, etc.)
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Hardware and software specifications (i.e., OS version, Java version, available RAM, etc.)
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Impact of the issue (e.g., the application is not accessible, new metadata cannot be loaded, some inputs are not processed correctly, etc.)
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When the issue occurred (e.g., while extracting metadata from a database, while browsing a visualization, etc.)
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Whether the issue is persistent (e.g., it happened once, it goes away when the server is restarted, it occurs every time the load is triggered, etc.)
Provide also the following attachments.
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Screenshots showing the issue (e.g., console screenshot, web UI screenshot, third-party tool screenshot, etc.)
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Logs from the system. There are two ways to collect them:
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Collecting the logs from filesystem:
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Manta CLI can be found in the
<MANTA_DIR_HOME>/cli/log
directory -
Manta Server can be found in the
<MANTA_SERVER_HOME>/server/logs
directory -
Logs from Manta Admin UI — all of which can be found in
<MANTA_HOME>/serviceutility/logs
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Logs for Configuration Service can be found in
<MANTA_HOME>/configurationservice/manta-configuration-service-dir/logs
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Collecting the logs from Admin UI - make sure to select Source = All and appropriate timeframe
Check the Log Package Export on how to create a support log package for more details.
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Installation logs (if issue is related to installation) have the filename mask
installbuilder_installer_*.log
and can be found at:-
<USER_HOME_FOLDER>/AppData/Local/Temp
in case of Windows -
/tmp
in case of Linux
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Logs from third-party tools that IBM Manta Data Lineage is integrated with