IBM Maximo Asset Management Multitenancy 7.6

Creating escalations

You create an escalation to monitor time-sensitive records that could require action. You can create an escalation for any business object and for any application. You can create escalations at the organization or site level.

Before you begin

Before you can activate and use an escalation record, you must define at least one escalation point and at least one action or notification for the escalation point. An escalation point defines the threshold at which an escalation is triggered. An action is the event that is triggered when an escalation point is reached.


  1. On the toolbar, click New Escalation. If the Escalation field is empty, specify a value.
  2. In the Description field, type a description.
  3. In the Applies To field, specify the object to which to apply the escalation.
  4. Optional: Specify values in the Organization and Site fields. If you specify a value for either organization or site, you restrict the use of the escalation to either that organization or site. If you specify values for both organization and site, the escalation can be used only at that site.
  5. Optional: Type an expression in the Condition field to indicate to which records the escalation applies. For example, if you want to escalate only task assignments that have a value specified in the Time Limit field, include the following text in your SQL statement: TIMELIMIT is not null. You can type the SQL condition manually. You can also use the Expression Builder to create the SQL statement.
  6. In the Schedule field, click the Set Schedule icon to set how frequently to poll the database for records.
  7. Optional: In the Calendar Organization, Calendar, and Shift fields, specify values to limit when the escalation is run.
  8. Click Save Escalation.