Removing administrator accounts from the MaaS360 Portal

You can remove an administrator account by either deactivating or deleting an administrator account. Deactivating an account is a temporary deletion where you can reactivate the account and the administrator can log in to the MaaS360® Portal again. The Delete action permanently deletes an administrator account from the MaaS360 Portal.

Removing an administrator account from the MaaS360 Portal

Follow these steps to remove an administrator account:

In the Administrators page, click More and choose Remove for the administrator username that you want to delete.
Choose from the following options:
- Deactivate: Deactivates the selected administrator account. Use the Reactivate option to activate the administrator account again. The deactivated account is not displayed in the Administrator grid. To reactivate the account, go to the Reactivating an administrator account section. To permanently delete a deactivated account, go to the Deleting a deactivated administrator account section.
- Delete: Deletes the selected administrator account. The administrator details are removed from the MaaS360 Portal. However, the administrator details are still available in the audit history if any apps, policies, or device actions are performed by the administrator. After the account is deleted, you can assign this administrator username to another administrator account. The deleted account is not displayed in the administrator grid.
  Note:
  - The following accounts can perform the Delete administrator action:
    
    Administrators with the Service administrator role
    
    Customer or Partner Administrators with the Service administrator role
    
    MaaS360 Directory credentials, AD, or IBM® ID administrator accounts
  - An administrator account that is a Primary administrator cannot be deleted. You must mark another administrator as Primary and then try to delete this administrator account.

Results

The administrator account is removed from the Administrators page. Based on the action you chose, the account is either deactivated or deleted permanently from the MaaS360 Portal.

Reactivating an administrator account

Use the Reactivate option to reactivate deactivated administrator accounts. When an account is activated, the administrator can log in to the MaaS360 Portal again. You cannot assign the deactivated administrator account username to another administrator account.

Follow these steps to reactivate a deactivated administrator account:

In the Administrators page, sort the Status column to view the Inactive accounts. The deactivated administrator accounts are displayed.
Click Reactivate for the administrator username that you want to reactivate.
Choose Yes to confirm the reactivation.

Results

The deactivated administrator account is reactivated. The activated account is displayed in the Administrators page with an Active account status.

Deleting a deactivated administrator account

Use the Delete option to delete a deactivated administrator account. When an account is deleted, the administrator details are removed from the MaaS360 Portal. A deleted account cannot log in to the MaaS360 Portal. You can assign the deleted administrator account username to another administrator.

Follow these steps to delete a deactivated administrator account:

In the Administrators page, sort the Status column to view the Inactive accounts. The deactivated administrator accounts are displayed. The History, Reactivate, and Delete actions are displayed for the inactive account. The History action lists the actions that are performed by the administrator. The Reactivate action activates the deactivated administrator account.
Click Delete for the administrator username that you want to permanently delete.
Choose Delete to confirm the permanent deletion of the selected administrator account.

Results

The deactivated administrator account is permanently deleted.

Frequently asked questions

What happens when the Delete action is performed on an administrator account?
The administrator account is permanently deleted from the MaaS360 Portal. The account details are no longer listed in the Administrator grid. The deleted administrator's username can now be assigned to another administrator account. For AD or IBM ID administrator accounts, only the association with MaaS360 and the Portal login is removed. The AD or IBM ID is not affected.
What information about the administrator is deleted by the Delete action?
When an administrator account is deleted, any personal information (PII) for the administrator is deleted from the MaaS360 Portal. On the MaaS360 Portal Home page, click the Portal Profile icon and choose Username to view personal details that are deleted when you delete an administrator account. Note: The administrator username is still displayed in the Audit History pages that display the history of apps, policies, or device actions that are performed by the administrator.
What actions are discontinued when an administrator account is deleted?
Any subscriptions such as Watchlist alerts, My Advisor subscriptions, and subscriptions that are created by the administrator in the MaaS360 Portal are discontinued. Because the deleted administrator's email address is also deleted, subscriptions where the administrator entered their email address are also discontinued.
Which alerts and notifications still display the administrator email address even when the account is deleted?
Although the administrator account is deleted, some alerts and notifications that the administrator subscribed to are not deleted. Customer administrators or Partners should manually delete the administrator email address where the administrator subscribed to notifications and alerts. The following examples list some of the email addresses that must be manually deleted to stop receiving alerts and notifications at the administrator's email address:
- USCC transaction report notification: Applies to only one Partner on the M2 instance.
- Enrollment limit notification: When the customer account enrolls the maximum number of allowed devices, the notification is sent to email addresses that subscribed to the notification. This email address is configured at Setup > Settings > Administrator Settings > Alerts.
- Alerts the administrator when the enrollment limit is reached, new device discovery, and permanent user deletion.
- Event notification recipients for compliance rules when a rule is created or edited.