Configuring directory and enrollment settings in the IBM MaaS360 Portal

Administrators can view and add user directories to sync users and groups from those directories to MaaS360. After syncing, administrators can perform actions such as assign policies, distribute documents, and deploy apps to those users and groups.

• Click Add Directory to add user directories and sync users and groups from those directories to MaaS360.

  MaaS360 supports the following user directory types:

  • Corporate (On-premise): Connects MaaS360 with AD using Cloud Extender®. For more information on configuring the Corporate (On-premise) directory, see Configuring settings for the Cloud Extender modules.
  • Corporate (Azure): Connects MaaS360 with Azure AD. For more information on configuring the Corporate (Azure) directory, see Integrating Microsoft Entra ID with MaaS360.
  • MaaS360: The MaaS360 Directory is added by default.
• Select the Auto provision users in MaaS360 checkbox to automatically sync users from the enterprise user directory to MaaS360 after device enrollment and activation, and during device sign-in.

Administrators can view and configure multiple user authentication types. Users are assigned with these authentication types to authenticate during device enrollment, device sign-in, and user portal login.

• Click Add Authentication Type to add multiple user authentication types.

  MaaS360 supports authentication for the following user directory types:

  • Corporate (On-premise): Adds authentication type for users from AD using Cloud Extender. For more information on configuring the Corporate (On-premise) directory, see Configuring settings for the Cloud Extender modules.
  • Corporate (Azure): Adds authentication type for users from Azure AD. For more information on configuring the Corporate (Azure) directory, see Integrating Microsoft Entra ID with MaaS360.

  • Corporate (SAML based): Adds authentication type for users from the Cloud Hosted Directory. For more information on configuring the Corporate (SAML based) directory, see Configuring a SAML Single Sign-on services in MaaS360. For more information on mapping SAML attributes, see Mapping SAML attributes in a SAML response.

    Note:

    • The SAML payload is standardized with mandatory user fields such as email and domain fields. If the user account does not exist in the IBM MaaS360 Portal, use the data in the SAML response to automatically create users. The subject data in the SAML response is always the username of the user. For email address and domain attributes, use the details in the SAML response for the email address and domain fields.
    • The Corporate (SAML based) authentication type is supported for the following devices in the Device Enrollment Program (DEP):
      • iOS 13
      • macOS 10.15
      • All Android devices
      • Windows
    • The Corporate (SAML based) authentication type is not supported for Device Enrollment Program (DEP) devices versions earlier than iOS 13 and macOS 10.15. Administrators must use other user authentication types such as AD, Azure AD, or MaaS360 Directory. In the Basic Enrollment Settings > User Input Authentication field, select the username and domain option where users can enter the username, domain, or email address of the user and to enroll or activate DEP devices.

  • MaaS360: The MaaS360 user authentication type is added by default.

    Note: You can disable the MaaS360 authentication type to restrict authentication for users belonging to this type. However, you cannot disable the same if it has been set as the default authentication type.
  Note: MaaS360 requires users to authenticate against the authentication type that is defined at the user level. The user-level authentication type is automatically defined by the user source (creation or import of users) however, administrators can change the authentication type from the Users workflow.
• Click the menu icon for the configured authentication type and click Select as default to set the authentication type as the default.
  Note:

  • During auto-provisioning, MaaS360 uses the default authentication type for authentication.
  • If the Corporate (Azure) and Corporate (On-premise) authentication types are configured, you can enable one or both as the default.
• Select the Prevent user lockout on corporate directory checkbox to limit consecutive failed authentication attempts from MaaS360 to the corporate directory to prevent user lockout. Select the required Number of failed authentication attempts and Duration for account lockout (hours) on MaaS360 before attempting further authentication.
  Note: This option is supported for LDAP-based configurations only.

Set limitations for the following categories:

• By User: The maximum number of devices that each of your users can enroll in MaaS360.

  You can set limitations for users in specific groups or add limitations for multiple groups. If the maximum number of devices exceeds these limits, the currently enrolled devices remain as enrolled, but you cannot enroll more devices.

  • Define limits by User Group: You can set the limitations for users in specific groups or add limitations for multiple groups enrollment based on criteria such as Device OS and Custom attributes.

    Click Configure limits to set the user group enrollment limits. On the User group enrollment limits page, you can select the criteria such as Device OS and Custom attributes to set the limits for both existing and newly defined limits.

    Notes:

    • The custom attribute value is displayed if the Show Custom Attributes during Enrollment check box and Allow end users to specify values for these custom attributes check box are selected. You must select the correct custom attributes to be displayed while setting the limits for a user.
    • This setting is only applied for unified enrollment and unified sign-in types.
    • Only one custom attribute can be selected while setting the user limitations.
    • This setting is only available when the Enable Modernized Settings UI is set to Yes.
• Restrict Enrollments by IP: The devices that are restricted from being enrolled or activated through an IP address or an IP range. The administrator can configure one or more allowed IP addresses or IP ranges to enroll devices in the corporate network.

  The IP address or IP range must be the final IP address that sends the enrollment request to the MaaS360 servers. If a VPN or a proxy server is used, administrators must configure the final IP address in the allowed range. Contact IBM Support to enable this setting.

  Note:

  • This field is enabled if the Enable Restrict Enrollment by IP customer property is enabled.
  • This method is not supported for enrollment programs such as Apple Configurator, Apple Device Enrollment Program (DEP), and license-based Windows and Mac enrollments.
• Allow only specific user groups to enroll or activate devices: Device enrollment is limited to specific user groups only. Administrators can specify the list of those user groups.
  Note:

  • This setting applies to Corporate (On-premise) and Corporate (SAML-based) authentication types.
  • For this setting to work with Corporate (SAML based) authentication type, the identity provider setup must be configured so that user group details are received in the SAML response. The user groups information must be included in the SAML response for the usergroups key.
  • This setting allows the enrollment of devices to specific user groups only and does not update the user group membership in the IBM MaaS360 Portal based on the SAML response. To add a user group in the IBM MaaS360 Portal, see Managing groups in the IBM MaaS360 Portal.
• Block self enrollments for devices: Restrict self-enrollments for devices that are initiated by the user and only allow enrollments that are initiated by administrator or administrator workflows. Enabling this setting blocks users to enroll BYOD or employee-owned devices by using the self-enrollment URL. However, the user can still enroll these devices by using the enrollment request URL sent by the administrator.
  Note:

  • This setting is disabled by default. You can enable the same if required.
  • This setting is applicable for iOS and macOS devices only.
  • This setting is not applicable when the Authentication Mode for Enrollment is set as Passcode.
  • Enabling this option automatically disables all the self-enrollment related settings for BYOD and employee-owned devices.

• Select the Override authentication mode for enrollment checkbox and select the required option from the Authentication Mode for Enrollment drop-down list.

  This setting overrides the authentication type that is defined at the user-level. MaaS360 uses the authentication type selected in this setting, which is used for all enrollments.

  Note:

  • The values in the Authentication Mode for Enrollment drop-down list are populated from the authentication types that are configured in the following path: Directory and Enrollment > Directory and Authentication > User Authentication Setup
  • If this checkbox is not checked, MaaS360 uses the user-level authentication type. You must upgrade the devices with MaaS360 for iOS app 4.80+, MaaS360 for Android app 7.60+, and MaaS360 for Windows app 4.55+ to authenticate using Corporate (SAML based) authentication type.
  • Windows DTM customers must not uncheck this checkbox to avoid unexpected issues.

  MaaS360 supports the following authentication types for enrollment:

  • Passcode: Sends a unique passcode to the user's corporate email address and requires the user to enter that passcode during enrollment.
    • If you select this option, the Override authentication mode for DEP enrollment checkbox is displayed where you can select to override the authentication type defined at the user-level for enrolling DEP devices with a passcode or MaaS360 credentials.
      Note: This option is provided temporarily to customers using their MaaS360 credentials as the authentication type to enroll DEP devices, and to customers using a passcode as the authentication type to enroll managed devices. This option is deprecated in at the end of 2022. Make sure that you manually disable this option before the end of 2022.
  • MaaS360: Requires users to enter their MaaS360 credentials during enrollment.
  • Corporate (On-premise): Requires users to enter their AD credentials during enrollment and authenticate against those credentials.
  • Corporate (Azure): Requires users to enter their Azure AD credentials during enrollment and authenticate against those credentials.
  • Corporate (SAML based): Redirects users to the corporate identity provider where the user must enter their Cloud Hosted Directory credentials during enrollment.
• Select the Enable two-factor authentication for enrollment checkbox to enable two-factor authentication as an additional authentication method when performing device enrollment or activation using Corporate (Azure) or Corporate (On-premise) authentication types.
  Note: This authentication method is supported for Device Enrollment Program (DEP) from iOS 13 and macOS 10.15 devices.

The input that a user must enter during authentication. Users are prompted for identification by providing configured inputs when performing authentication for a new device in MaaS360.

The contact details for corporate support. This information is displayed to the user while adding a new device as well as in the MaaS360 app.

Any prompts for over-the-air actions that are scheduled for iOS 7.0 devices uses the iOS Services Hostname.

• Enroll on Behalf Of: The administrator can enroll in place of other users from the enrollment URL. If this setting is enabled, a super user can enroll in place of another user. The email address that is configured for this setting is the super user.
  Note: This type of enrollment works if the authentication type is set to MaaS360 Directory, AD, or Azure AD.
• Corporate Usage Policy: If this setting is enabled, the user is prompted to accept the corporate usage policy to add a device in MaaS360. The user must accept this policy and the standard end-user license agreement (EULA). You can display the corporate usage policy as a TXT or HTML file on the device.
• Show Custom Attributes during Enrollment: The device custom attributes that are displayed when you create an enrollment request.
  Note: Boolean and Enum device custom attributes are displayed during enrollment.

  You can allow users to specify device custom attributes values that are displayed during enrollment. The device custom attribute value that is entered by a user overrides the default value that is set by the administrator. This feature is supported on MDM enrollment for iOS, Android, and Windows Phone devices. For Android, MaaS360 App 5.25+ is needed. This feature is also supported on SPS activation for iOS and Android devices with iOS App 2.95+ and Android App 5.25+.

• Choose the Enable silent installation of MaaS360 app post enrollment option to silently install apps and related information on the device even if user authentication was not performed during Apple Configurator or DEP enrollment.
• Choose the Select default enrollment mode to manage the employee owned (BYOD) devices to either allow administrators to fully manage the device or choose to manage only corporate resources on the device by using the user enrollment mode.
  Note: This option is hidden and not visible if the Block self enrollment for devices option is enabled in the Basic Enrollment Settings > Limit Enrollment and Activation section.

• Apple Configurator: A free macOS tool for configuring and deploying iOS devices in the enterprise by using a physical USB connection. For more information about this enrollment method, see Apple Configurator.
• Apple Device Enrollment Program: A fast streamlined way to deploy your corporate-owned Apple devices. For more information about this enrollment method, see Apple DEP Configuration Guide.

• Android Configurator: A method to enroll many Android devices into MaaS360. For more information about this enrollment method, see Android bulk enrollment.
• KNOX Mobile Enrollment: A quick and automated method to enroll many corporate-owned Samsung devices. For more information, see Samsung Knox Mobile Enrollment (KME) program.
• QR Code for Android Work Managed Device Provisioning: A method to configure corporate-owned Android devices by scanning a QR code from the Android setup wizard. For more information about this enrollment method, see QR code.
• Android Enterprise Zero-Touch Enrollment: A method to deploy corporate-owned Android devices in bulk without having to set up each device manually. For more information about this enrollment method, see Configuring Zero-touch Enrollment.