Managing corporate email messages in MaaS360 Secure Mobile Mail

Manage your corporate email messages in the MaaS360® Secure Mobile Mail app on iOS and Android devices.

Procedure

  1. On the iOS device, tap the IBM® MaaS360 Secure Container icon MaaS360 app icon, and tap the Email icon Email icon.
    The screen adapts to the device type (smartphone or tablet) and orientation (portrait or landscape) when the MaaS360 Secure Mobile Mail Inbox is displayed.
    The MaaS360 Secure Mobile Mail Inbox works similar to the inbox for your personal email account. Swipe left to view the More, Flag/Unflag, and Delete icons or swipe right to mark the email message as Unread.
  2. Tap the More icon to complete any of the following actions on the email message.
    • Mark an email message as Read.
    • Reply to the sender of the email message.
    • Reply to the sender and the receivers of the email message.
    • Forward the email message.
    • Move the message to a folder in your MaaS360 Secure Mobile Mail container.
    • Set a reminder to respond to the email message.
  3. Tap an email message.
    The contents of the email message are displayed on your screen.
  4. Choose one of the following options.
    • Use the Quick Switch icons to quickly access other features or apps in the IBM MaaS360 app container.
      1. Tap the Quick Switch icon Quick Switch icon. The list of Quick Switch icons is displayed.
        Icon Description
        Lock Locks the MaaS360 Secure Mobile Mail container, and displays the log-in screen.
        Folder Accesses IBM MaaS360 Mobile Content Management (Docs).
        Contacts Accesses your contacts.
        Cancel Cancels your action and returns to the list of email messages.
        Calendar Accesses your calendar.
        Inbox Accesses your MaaS360 Secure Mobile Mail Inbox.
      2. To change the location of the Quick Switch icons, follow the steps.
        1. Tap the Settings icon Settings icon.
        2. Tap Quick Switch Alignment.
        3. Tap Left, Right, or Hide.
    • To return to the MaaS360 Secure Mobile Mail container, tap the Return icon Return icon.
      Icon Description
      Inbox (Tablets only) Displays the email message in full screen mode.
      Previous Displays the previous email message from the list of messages.
      Next Displays the next email message in the list of messages.
      Flag Flags the email message.
      Folder Moves the email message to a folder.
      Trash Deletes the email message.
      Reply Creates a reply to the email message.
      Pencil Creates an email message.
    • To organize email messages by conversations or threads, follow the steps.
      1. Tap the email message in the MaaS360 Secure Mobile Mail Inbox to view all the email messages in the thread.
      2. Tap the checkmark next to the email message to delete that email message from the thread.
      3. To disable organizing email messages by thread, follow the steps.
        1. Tap the Settings icon Settings icon.
        2. Tap Mail, Contacts, Calendars, Tasks.
        3. Disable Organize by Thread.
    • To organize email messages by folder type, tap the MaaS360 Secure Mobile Mail Inbox icon to view a list of folders, and then tap the individual folder to view the content of that folder.

Managing corporate email messages in MaaS360 Secure Mobile Mail for Android

Manage your corporate email messages in the MaaS360 Secure Mobile Mail app on Android devices.

Procedure

  1. Tap the IBM MaaS360 Secure Container icon MaaS360 app icon, and tap the Email icon Email icon.
  2. The MaaS360 Secure Mobile Mail Inbox adjusts based on your device type (smartphone or tablet) and screen orientation (portrait or landscape).
  3. The swipe actions on a received email are as follows.
    • Swipe left to delete the email.
    • Swipe right to mark the email as read.
  4. Tap the More icon (⋮) for more email actions.

    Email Management Options

    Table 1. Email Management Options
    Option Description
    Filter Opens the Email Filter settings, allowing users to filter emails by Unread, Flagged, Emails with attachments, Emails from favorites, Emails addressed to "To: Me" or "CC: Me".
    Sort By Sorts emails in the Inbox based on the following.
    • Received Date (Descending)
    • Received Date (Ascending)
    • Sender Name (Descending)
    • Sender Name (Ascending)
    Add Widget Adds a MaaS360 Secure Email Folders Widget (3x2) to the device’s home screen based on the user’s selection.

    Email View Options

    When you open an email, the following actions are available.

    Table 2. Email View Options
    Icon Description
    Reply Replies to the sender of the email.
    Reply All Replies to all recipients in the email.
    Forward Forwards the email to another recipient.
    Flag Flags the email for follow-up.
    Trash Prompts for confirmation before deleting the email. Tap OK to remove it from the inbox.

    More Options (⋮) in the Email View

    • Mark as Unread
      Marks the email as unread.
    • Move
      Move the email to another folder.
    • Print
      Opens the device’s native print menu (if not restricted by IBM MaaS360 policies).
    • Search in Email
      Searches for a specific text within the email.
    • Send as Attachment
      Attaches the email in .eml format to a new email.
    • Create Event
      Creates a calendar event with the email body as event details.

    Hamburger Icon

    Provides quick access to the following.

    • Email folders (Quick List & All Folders)
    • Email settings for further customization