Upgrading the Cloud Extender MaaS360 VPN Server

Information about upgrading the MaaS360 VPN module version to 3.001.300. The latest VPN server upgrade includes security enhancements, performance improvements, and support for the TLS 1.3 standard. These updates follow modern best practices to help ensure secure, reliable, and efficient communication.

Prerequisites

Before you start the VPN server upgrade, make sure that the following prerequisites are met.
  • Update the MaaS360 VPN app for iOS to version 3.30.13 or later. Ensure that all iOS devices that require VPN connectivity are running version 3.30.13 or later.
  • Update the MaaS360 VPN app for Android to version 8.90 or later. Ensure that all Android devices that require VPN connectivity are running version 8.90 or later.
Important:
  • To maintain compatibility and avoid connectivity issues, upgrade all MaaS360 VPN servers at the same time.
  • If users experience issues after the upgrade, they must disconnect and reconnect their VPN sessions.

Procedure

Follow these steps to upgrade the MaaS360 VPN server to 3.001.300.
  1. Enable Auto Upgrade in the Configuration Utility.
  2. Back up the Cloud Extender configuration before proceeding.
  3. Copy the server.conf file from C:\ProgramData\MaaS360\Cloud Extender\AR\DATA\VPN and save it in a secure location.
  4. Open the Cloud Extender Configuration Tool.
  5. Click the yellow upgrade flag next to the module to initiate the upgrade to the VPN server.
  6. If the Cloud Extender is part of a cluster, ensure that all cluster nodes are upgraded.
  7. After the upgrade, verify that maas360vpn.exe is running.
  8. Repeat the preceding steps for each Cloud Extender in the cluster.

FAQs for the upgrade to Cloud Extender version 3.x

  • What are the changes in the server.conf file post upgrade?

    Removed options - Key Method 2, Comp-lz0, Cipher

    Added options - Data-cipher, Compress migrate

  • What happens if a user manually added options to the server.conf file before the upgrade?
    During the upgrade, the existing server.conf file is backed up as server_backup.conf in the following location:
    C:\ProgramData\MaaS360\Cloud Extender\AR\DATA\VPN

    Users can refer to this backup and manually update required options to the new server.conf file. After making changes, you must restart maas360vpn.exe.

  • Why is the iOS client not connecting to the VPN?

    Check the iOS client version. If the version is 3.0, upgrade to version 3.30.13 or later.

  • Is there any impact on VPN connectivity for Android devices?

    No changes are required. Existing VPN connections on Android will continue to work.

  • How can the user resolve the issue if the VPN resource access fail after the upgrade?

    The user can disconnect and reconnect the MaaS360 VPN.