Troubleshooting issues with certificate integration

Follow these steps to troubleshoot any issues with certificate integration.

Procedure

  1. View the logs at C:\%ProgramData%\MaaS360\Cloud Extender\logs\EMSAgent_YYYY_MM_DD.log.
  2. Search for PKIE-CERTACT.
  3. Run the Cloud Extender® Diagnostic Logs Collection Tool by following these steps:
    1. Log in to the Cloud Extender server.
    2. Go to C:\Program Files(x86)\MaaS360\Cloud Extender.
    3. Double-click DiagnosticCmd.exe. A compressed file is generated on your desktop.
  4. Contact IBM® Support to troubleshoot the issue.