Activating license management

IBM® MaaS360® provisions self-serviceable activation of license management. Using this feature, portal administrators can activate license management for their IBM MaaS360 accounts.

Notes:

The self-serviceable interface to activate license management is not generally available. Contact IBM Support to check for your eligibility for this feature and get it enabled for your account. Once enabled, portal administrators must ensure to activate license management for their MaaS360 accounts within 90 days from the date of enablement, else an auto-activation is triggered and the license management is automatically activated for the account. For information on the criteria based on which licenses are assigned to devices during auto-activation, see License management FAQs.
License management is automatically activated for a few MaaS360 accounts based on their eligibility. If license management is activated for your account, the License Management workflow at Setup > License Management > License Overview is visible to the administrator.
To activate license management for business partner accounts, you must contact IBM Support.
After license management is activated for a MaaS360 account, all the devices in that account are migrated to license management, and all the license management features will become available for portal administrators and business partners.

Activating license management for new customer accounts

License management is activated by default for trial and new customer accounts that are created from the IBM Marketplace or a third-party marketplace.

Note: If you upgrade from a trial customer account to a paid customer account, only the services in the purchased license entitlements are available for you to use on devices.

For example, if you enable MaaS360 email in the trial customer account and you purchase an Essentials Suite license when you upgrade to a paid customer account, only the services that are included in the Essentials Suite license work on devices. Any device that used MaaS360 email during the trial period can no longer use MaaS360 email, although the policy is configured on the device.

Activating license management for existing customer accounts

MaaS360 provisions self-serviceable activation of license management for existing customer accounts. Using this feature, portal administrators can activate license management for their MaaS360 accounts.

Activation of license management involves various intermediate stages. Sequentially, progress from one section to another section by reviewing the data, configuring the data, and then confirming the details in each section.

Follow the steps to activate license management.

From the IBM MaaS360 Portal Home page, select Setup > Activate license management.

The Activate license management page includes the following sections that you must sequentially progress from one section to another section in the following order:

Section	Description
Recommended assignments	Review the recommended licenses and modify the recommendations if required.
Excess services	Review and accept the excess services that are used by the devices.
Manual assignments	Manually assign licenses to devices for which a license recommendation is not generated.
Auto-assignments	Configure default base and add-on licenses that you want to automatically assign to devices that are enrolled in MaaS360 through self-enrollment or self-activation methods.

Recommended assignments

The Recommended assignments section displays the recommended licenses that are generated for all devices in a MaaS360 account. Either accept these recommendations or modify the licenses to migrate all the devices in your account into license management.

MaaS360 runs a daily batch job at a scheduled time of day that evaluates the services that are used by existing devices in an account. Based on the current services that are used, the job generates license recommendations for all devices in the account.

Note: The Overage setting is enabled by default. The number of licenses that are used greater than the number of licenses that are purchased are billed separately.

Review the Recommended assignments section, configure the assignments, and click Next to proceed to the next (Excess services) section.

Section	Description
Devices	The license recommendations that are generated for devices in an account and the device details are displayed. Accept these recommendations or modify the licenses according to the requirement. Follow the steps to modify the licenses that are assigned to devices. Click the edit icon next to the device that you want to modify the license for. In the Change licenses window, select the required base and add-on licenses and click Change. The licenses that are assigned to the device are changed.
Filter	Filters the devices based on the following criteria. Platform License to be assigned You can also filter devices based on changed license recommendation. Select the filter criteria to sort the devices and to display the relevant devices in the grid.
Base licenses	Displays the `total number of base licenses that were recommended / total number of base licenses that are purchased` for a MaaS360 Part Name. For example, `10/10`. Click the View Devices link under a MaaS360 Part Name to display the list of devices that the license recommendation for the MaaS360 Part Name was generated for.
Add-on licenses	Displays the `total number of add-on licenses that were recommended / total number of add-on licenses that are purchased` for a MaaS360 Part Name. For example, `11/10`. Click the View Devices link under a MaaS360 Part Name to display the list of devices that the license recommendation for the MaaS360 Part Name was generated for.

The administrator can change the license for any one of the devices as follows.

License recommended: Base license = Essential suite
License changed: Base license = Deluxe Suite, Add-on licenses = Secure Mobile Browser and TeamViewer.

Click the accordion next to the Device name. The Recommended license indicates that the previously recommended license and the Preferred license indicates that the newly changed license for the device.

The license count for the base license changes is updated. The count for the Essentials Suite license decreases from 10 to 9. The down arrow mark indicates that the license count is decreased. The count for the Deluxe Suite license increases from 10 to 11. The red up arrow indicates that the license count has increased and is an overage, since 11 licenses are selected out of 10 purchased licenses.

Excess services

The Excess services section displays any excess services that are consumed by devices that are outside the purchased license suites. Review and accept the excess services that are used by the devices.

Note:

All devices that use excess services will lose their entitlements 90 days after license management is activated for an account. Purchase licenses for the excess services to continue to use these services within those 90 days.
- To purchase the base or add-on licenses, you must contact MaaS360 Sales or your Customer Success Manager, or visit https://ibm.biz/maas360csm to connect with the CSM team.
- To purchase base licenses, you can also visit https://www.ibm.com/products/maas360/pricing.
Any new devices that are enrolled or activated after activation of license management wont receive excess services.

Review the Excess services section and click Next to confirm and then proceed to the next (Manual assignments) section.

Section	Description
Devices	Displays the list of devices consuming excess services, and the corresponding device details.
Filter	Filters the devices based on the following criteria. Platform Excess service Select the filter criteria to sort the devices and to display the relevant devices in the grid.
Services	Displays the total number of devices that are consuming excess services for a MaaS360 Part Name. Click the View Devices link under a MaaS360 Part Name to display the list of devices that are consuming excess services.

Section

Description

Devices

Displays the list of devices consuming excess services, and the corresponding device details.

Filter

Filters the devices based on the following criteria.

Platform
Excess service

Select the filter criteria to sort the devices and to display the relevant devices in the grid.

Services

Displays the total number of devices that are consuming excess services for a MaaS360 Part Name.

Click the View Devices link under a MaaS360 Part Name to display the list of devices that are consuming excess services.

Manual assignments

The Manual assignments section displays the devices that do not have recommended licenses. These are devices that were enrolled in the MaaS360 account after the daily batch job run, where the recommended license was not generated for these devices. Manually assign licenses to these devices.

Review the Manual assignments section, configure the assignments, and click Next to proceed to the next (Auto-assignments) section.

Note: To continue to the next step, ensure that at least one base license is assigned to all the pending devices.

Section Description

Devices

Section	Description
Devices	Displays the list of devices that do not have the recommended licenses and their device details. Manually assign licenses to these devices. Follow the steps to manually assign licenses. In the Device name column, select the checkbox next to the device name that you want to manually assign the license to. Perform one of the following actions. Click Assign licenses to all to assign licenses to all the devices in the grid. Click Assign license to selected to assign licenses to the selected devices. Click the + icon next to the device name to assign a license to the selected device. In the Assign licenses window, select the required base and add-on licenses and click Add. The licenses are assigned to the devices.
Base licenses	Displays the `total number of base licenses that were assigned / total number of base licenses purchased` for a MaaS360 Part Name. Click the View Devices link under the MaaS360 Part Name to display the list of devices that were assigned base licenses for the MaaS360 Part Name.
Add-on licenses	Displays the `total number of add-on licenses that were assigned / total number of add-on licenses purchased` for a MaaS360 Part Name. Click the View Devices link under the MaaS360 Part Name to display the list of devices that were assigned add-on licenses for the MaaS360 Part Name.

Displays the list of devices that do not have the recommended licenses and their device details. Manually assign licenses to these devices.

Follow the steps to manually assign licenses.

In the Device name column, select the checkbox next to the device name that you want to manually assign the license to.
Perform one of the following actions.
- Click Assign licenses to all to assign licenses to all the devices in the grid.
- Click Assign license to selected to assign licenses to the selected devices.
- Click the + icon next to the device name to assign a license to the selected device.
In the Assign licenses window, select the required base and add-on licenses and click Add.
The licenses are assigned to the devices.

Base licenses

Displays the total number of base licenses that were assigned / total number of base licenses purchased for a MaaS360 Part Name.

Click the View Devices link under the MaaS360 Part Name to display the list of devices that were assigned base licenses for the MaaS360 Part Name.

Add-on licenses

Displays the total number of add-on licenses that were assigned / total number of add-on licenses purchased for a MaaS360 Part Name.

Click the View Devices link under the MaaS360 Part Name to display the list of devices that were assigned add-on licenses for the MaaS360 Part Name.

The message 'No devices without recommendations' is displayed if no devices are present without license recommendation.

Auto-assignments

Configure default base and add-on licenses to automatically assign those license to devices that are enrolled in MaaS360 through self-enrollment or self-activation methods.

Configure the Auto-assignments section as required and click Confirm & close. You are redirected to Setup > Settings > License Settings. You can also configure the Auto-assignments section from the License Settings page after license management is activated for your account.

Section	Description
Self enrollments	For devices that are self-enrolled through the IBM MaaS360 self-enrollment or bulk enrollment methods, licenses are applied to devices based on the default base license and add-on licenses that are selected. You must have at least one MDM base license that is applied to the device. Notes: This setting is displayed for mixed-mode customers and MDM enrollment customer accounts only. For bulk enrollments, use Apple DEP, Android Configuration (Device Admin), Samsung Knox Mobile Enrollment (Device Admin), Android Enterprise QR Code Provisioning, Android Enterprise Zero Touch Enrollment, Windows OOBE, or Windows Bulk Provisioning to create bulk enrollment requests by using bulk add. For more information about the MaaS360 bulk enrollment programs, see the Enrollment Programs section at Configuring directory and enrollment settings in the IBM MaaS360 Portal. The license services that are already opted for in the base licenses are not available for selection in add-on licenses.
Self activations	For devices that are self-enrolled with the MaaS360 self-enrollment or bulk enrollment methods, the licenses are applied to devices based on the default base license and add-on licenses that are selected. You must have at least one MDM base license or SPS base license that is applied to the device. Notes: This setting is displayed for mixed-mode customers and SPS activation customer accounts only. The license services that are already opted for in the base licenses are not available for selection in add-on licenses.

Section

Description

Self enrollments

For devices that are self-enrolled through the IBM MaaS360 self-enrollment or bulk enrollment methods, licenses are applied to devices based on the default base license and add-on licenses that are selected. You must have at least one MDM base license that is applied to the device.

Notes:

This setting is displayed for mixed-mode customers and MDM enrollment customer accounts only.
For bulk enrollments, use Apple DEP, Android Configuration (Device Admin), Samsung Knox Mobile Enrollment (Device Admin), Android Enterprise QR Code Provisioning, Android Enterprise Zero Touch Enrollment, Windows OOBE, or Windows Bulk Provisioning to create bulk enrollment requests by using bulk add. For more information about the MaaS360 bulk enrollment programs, see the Enrollment Programs section at Configuring directory and enrollment settings in the IBM MaaS360 Portal.
The license services that are already opted for in the base licenses are not available for selection in add-on licenses.

Self activations

For devices that are self-enrolled with the MaaS360 self-enrollment or bulk enrollment methods, the licenses are applied to devices based on the default base license and add-on licenses that are selected. You must have at least one MDM base license or SPS base license that is applied to the device.

Notes:

This setting is displayed for mixed-mode customers and SPS activation customer accounts only.
The license services that are already opted for in the base licenses are not available for selection in add-on licenses.

Result

License management is activated for the IBM MaaS360 account, and a request is submitted to migrate the devices. After migration is completed, MaaS360 sends a process completion email to the primary administrator who submitted the request. This email includes an attachment with details of the license assignment status: success or failure. After license management is activated, you must log off and then log in again to the IBM MaaS360 Portal and you can view the license consumption details on the Setup > License Management > License Overview page.
The excess services that are used by the devices are disabled on the Setup > Services page. The disabled services can only be enabled if those services are purchased. For more information, see Excess services in the MaaS360 Portal.
After license management is activated for an account, all the license management features will become available. For more information, see Using the license management feature.
If the license management activation fails due to a technical issue, IBM MaaS360 sends a process failure email to the primary administrator who submitted the request.
After license management is activated, customers who want to trial out features of MaaS360 outside their subscriptions must contact MaaS360 Support or visit https://ibm.biz/maas360csm to connect with the CSM team. For more information, see How to trial out new features of MaaS360 after License Management is activated? FAQ in License management FAQs.

Notes:

New devices that are enrolled in IBM MaaS360 after license management is activated for an account are directly assigned licenses.
After license management is activated for an account, the enrollment limit setting for devices and users at Setup > Settings > Directory and Enrollment > Basic Enrollment Settings: By Account is disabled and not visible to the portal administrator or the partner managing as a customer. The Overage settings configured for the account overrides the enrollment limit setting.