FAQs about the TeamViewer subscription

Frequently asked questions about the TeamViewer subscription.

  • Our organization is an existing customer of TeamViewer. Can we integrate with IBM® MaaS360® for free?
    • If your organization has a TeamViewer license (Corporate, Enterprise, or Tensor license) which was purchased directly from the TeamViewer company, you are eligible for a free 30-day trial of the IBM MaaS360 integration using that license. For continued access, purchase a license from IBM by contacting your IBM account managers.
  • How do we initiate the TeamViewer trial or extend the trial?
    1. From the MaaS360 Portal Home page, select Setup > Services, and then select the Click here to start free trial link in the Remote Support for Mobile devices and Laptops/Desktops section to create an account on the TeamViewer website.
    2. Go back to the MaaS360 Portal and then authorize the account under the Services section. The trial is set up for a period of 30 days.

      Note: After 30 days, the status of your free trial is marked as Expired and there is no way to extend the trial with this account. Contact your IBM account manager to set up a new 30-day trial account if you have not completed your evaluation.

  • Our organization purchased a TeamViewer license from IBM. The Services page in the MaaS360 Portal does not reflect this information. How do we fix this problem?
    • If you purchased a TeamViewer license from IBM using the part codes D0047ZX or D0048ZX, you should have received an email message with the license information from IBMMaaS360support@teamviewer.com, including the order number in the email's subject field. The email message contains the credentials and the instructions for setting up your MaaS360 Portal with the paid license information. If you already used the account for a trial, you must re-authorize the account. Go to Services > Remote Support for Mobile devices and Laptops/Desktops > Edit > Authorize, and then complete the login on the TeamViewer site to update your subscription status.
  • Our organization wants to use a different service account for TeamViewer. How do we place a change request?
    • If you want to use a different TeamViewer account, or for general assistance with this integration, send an email message to IBMMaaS360support@teamviewer.com.
  • Our organization placed an order for TeamViewer. How do we check the order status?
    • If you want to check your TeamViewer order status, contact your IBM account manager and have that person send an email message to teamviewer_project_office@wwpdl.vnet.ibm.com, including the order number in the email's subject field.