Configuring the TeamViewer service in the MaaS360 Portal

This topic explains how to enable the TeamViewer service, start a free TeamViewer trial account, and bind your TeamViewer account with MaaS360®. You must purchase the TeamViewer account directly through IBM®. If you are already a Team Viewer customer, contact your MaaS360 account representative.

1. From the MaaS360 Portal Home page, select Setup > Services.
   The Services page is displayed.
2. Enable Remote Support for Mobile devices and Laptops/Desktops.
   The options TeamViewer Remote Support for Attended Access and TeamViewer Remote Support for Unattended Access are enabled by default.
3. Follow the on-screen instructions to start a 30-day TeamViewer free trial.
   The TeamViewer sign up page opens in a new tab.
4. Complete the fields and click Sign Up.
   
   The TeamViewer account validation email is sent to the registered email address.
5. Click the link to activate your TeamViewer account.
   
   The TeamViewer trial account is created. Note: The trial account is valid for 30 days. To purchase a TeamViewer account, contact your MaaS360 account representative.
6. Go back to the Services page in the MaaS360 Portal, and enter the email address that you used for the TeamViewer registration in the Email Address field.
7. Click Authorize to allow MaaS360 to use your existing TeamViewer account for remote support.
   The TeamViewer portal opens in a new page.
8. Click Allow to grant the requested permissions.
   

Results

The TeamViewer service is enabled and your account is binded with MaaS360.