ActiveSync settings

The ActiveSync account allows managed devices to configure mailboxes and synchronize data on native apps such as Windows email, Contacts, and Calendar.

Table 1. Exchange ActiveSync profile settings
Policy setting Description Supported devices
Configure ActiveSync Settings Enable this setting to configure ActiveSync profile.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Account name for the ActiveSync Server Represents the account name. User sees the mailbox with this name.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Host name for the ActiveSync Server Specify the ActiveSync server host name.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Use SSL Check this option if the exchange server uses SSL for authentication.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Domain name Determines user domain. Leave this field blank to use the enrollment information to populate the user's domain.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Account username Represents the user's user name. Leave this field blank to use the enrollment information to populate the user's user name. If the account user name is the same as email address (such as Office 365 or HCL Traveler), use %email% as the variable.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Email address Represents the user email address. Leave this field blank to use the enrollment information to populate the user's email address.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Identity certificate Select the identity certificate to use for sync account configuration. You can add certificates from Security > Policies > Advanced Settings > Certificates.
Note: You must use the Company Hub 1.62 and later certificate for Windows Phones.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
SMIME signing certificate Select the S/MIME signing certificate to use for validating mail accounts to ensure that data is received only from those accounts with signed certificates. You can add certificates from Security > Policies > Advanced Settings > Certificates.
Note: You must use the Company Hub 2.1 and later certificate for Windows Phones.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
SMIME encryption certificate Select the S/MIME encryption certificate to use for decrypting mails that are sent to the account. You can add certificates from Security > Policies > Advanced Settings > Certificates.
Note: You must use the Company Hub 2.1 and later certificate for Windows Phones.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Sync emails Allows you to synchronize emails on the device.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Sync calendar Allows you to synchronize the Exchange account calendars on the device.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Sync contacts Allows you to synchronize contacts from Exchange accounts on the device.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Sync tasks Allows you to synchronize tasks on the device.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Sync frequency Select the frequency at which the server and device synchronize data. Supported values are 15 minutes, 30 minutes, 60 minutes, as and when the synchronization is needed, or manually start the synchronization on the device.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Download emails from Select the time frame from when you want to download emails from the server to the device during the synchronization action.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise
Logging Select from the option for logging such as basic, advanced, or disabled logging.
  • Windows Phone 8.1+
  • Windows 10+ Professional, Education, Enterprise