Creating and verifying mail sender configuration with an email

Create a mail sender configuration by using an email address and verify it. After verification, set the mail sender configuration to active for secure mail communication from MaaS360.

Creating a mail sender configuration with an email

About this task

Create a mail sender configuration by using an email to brand the sender mail address and display name. The sender mail address is the email address that sends MaaS360 email messages.

Procedure

  1. From the IBM® MaaS360® Portal Home page, select Setup > Branding.
  2. On the Brand My Portal page, click Advanced branding.
  3. On the Advanced branding page, expand Email sender configuration.
  4. Click Create new.
  5. On the Create new mail sender configuration page, select Email address in the Sender type section.
  6. In the Email configuration section, enter the Email address and Display name that you want to use to send MaaS360 email messages.
    Note: The email address must be an address that is able to receive mail and that you have access to.
  7. Click Create.
    A new mail sender configuration is created, and a summary report is displayed in a slide-over window. The summary report provides information about next actions.
    Note: The advanced branding can contain a maximum of five mail sender configurations in addition to the existing default mail sender configuration provided by MaaS360.

What to do next

Verifying a mail sender configuration with an email

After you create a mail sender configuration with an email address, a verification email is sent to the inbox of that email address.

Note: You must have access to the inbox of the email address to open the verification mail.

To verify the ownership of the email address, you must complete the verification process.

  1. Check the inbox of the email address that is used to create the mail sender configuration and look for an email for email address verification request.
  2. Open the email and click the link to complete the verification process for the email address.
    Note: The verification link is valid only for 24 hours.

    After you complete verification, the status of the mail sender address is updated to Verified on the Advanced branding page. You can set this configuration to active to use this email address for secure mail communication from MaaS360. For more information on setting a configuration to active, see Setting a mail sender configuration to active.

Configuring a custom Mail From domain

To comply with Domain-based Message Authentication, Reporting & Conformance (DMARC), you must configure a custom Mail From domain.

Note: You must have access to the parent domain of the verified email address, that is, the DNS provider of the domain.
  1. On the Advanced Branding page, click the ellipsis button for a mail sender address of type Email and then click Edit.

    A summary report of the email configuration is displayed in a slide-over window.

  2. In the summary report, select the Use custom MAIL FROM domain checkbox.
  3. For MAIL FROM domain, enter the subdomain that you want to use as the custom MAIL FROM domain.
    Note: The MAIL FROM domain must be a subdomain of the parent domain of the verified email address. The MAIL FROM domain must not be a subdomain that you also use to send email from or receive email.
  4. Click Save.

    The custom MAIL FROM domain is configured.

  5. Download and publish the DNS records to the DNS provider of the domain to show the updates. For more information on downloading DNS records, see Downloading DNS records.
    Note: The DNS provider might take up to 72 hours to detect the DNS records.