Auto-assigning license to devices coming back to active state

When the device becomes inactive or moves to a hidden state, the licenses that are assigned on the devices are automatically revoked.

About this task

  • When the device moves back from hidden to active state, the licenses are automatically reassigned to the device in the following order of priority.

    1. If the license that was previously revoked from the device is available, the same license is reassigned to the device.
    2. If the default license configured in the Self-Enrollment setting for the device is available, then that license is reassigned to the device.
    3. If no licenses are available, the device is not allowed to move to an active state. The administrator must re-enroll the device to bring the device to active state, and a license is assigned to the device during enrollment.

    In cases where the license subscription has been suspended, or removed, or if the overage settings that are configured for the account have reached the maximum limit, and no licenses are available, then license wont be assigned to the device. Here, the administrator must re-enroll the device to bring the device to active state and a license is assigned to the device during enrollment.

  • When a user takes the user-removed control action on a device, the license is removed from the device and no license is associated with the device.

    In this case, the device cannot come back to active state. The device must be re-registered to bring the device back to an active state and the license is assigned to the device after registration.

  • When an administrator takes the remove control action on a device, the device moves to pending remove control state. Devices that are pending control removal has the licenses removed when the devices receive and apply this action. For devices that did not get the action for prolonged time for any reason, the administrator can manually hide such devices that revoke the license from them. Unless hidden, the license remain assigned to these devices and these devices would continue to be included in the device count shown on the License Overview page. For more information on manually revoking licenses from devices in pending remove control state, see Revoking license entitlements from a device in an Inactive or Pending Remove Control state.