Creating a Customer account

Create a Customer account for managing devices, services, and security policies in IBM® MaaS360®.

Before you begin

  • Partner account with Account Actions Control access right.
  • The customer must have IBM MaaS360 license.

About this task

Customer accounts are used to manage devices, users, services, and security policies in active deployments. The customer account is where an organization purchased licenses are tracked and assigned to devices or users. The services available in the IBM MaaS360 Portal depend on the specific licenses that are purchased for that account. Follow these steps to create a customer account.

Procedure

  1. From the IBM MaaS360 Portal home page, go to Accounts.
  2. On the Accounts page, click Add account on the upper right of the page.
  3. On the Account details page, select the Account type as Customer.
  4. Complete all mandatory fields by following the on-screen instructions.
    Account name
    Enter a unique name for the account. Use alphanumeric characters without special symbols.
    Default country
    Select a country where the account is being created.
    Customer vertical
    Select the industry vertical for the customer.
    Force admins to accept EULA
    Specify whether administrators must accept the End User License Agreement (EULA) before accessing the account. You can select one of the following options.
    • Don't prompt: Administrators are not prompted to accept the EULA when they log in.
    • Force only the first admin login to accept EULA: The first administrator is prompted to accept the EULA at initial login.
    • Force all admins to accept EULA on first time login: All administrators accessing the account are prompted to accept the EULA when they log in for the first time.
    • Force all admins to accept changes to EULA: All administrators must accept the EULA each time it is updated.
    Administrator email address
    Enter the email address to which account creation notifications and login credentials are sent.
    Default language
    Select the default language for the account. You get the email notifications in the same language.
  5. Click Create. The customer account is created and ready to enroll users and devices, monitor and manage its enrolled devices, applications, and security policies.
    A Welcome to MaaS360 email notification is sent to the associated email ID with the login URL, account name, and account number.
    Another email notification with the Administrator Account Details is also sent that contains the following details:
    • Login URL
    • Username
    • Temporary Password
    • Roles assigned
  6. From the Administrator Account Details email, click URL link, and login with username.
    The user is immediately prompted to change the password.
  7. Enter a new password according to the instructions and click Save.

Results

You can now log in as a IBM MaaS360 customer and manage your account.