Minimum requirements for the Cloud Extender

The Cloud Extender® is a scalable piece of software that can increase the depth of view into your network environment and allows high availability in managing your mobile device program.

Software requirements

Install the Cloud Extender on a physical or virtual machine with Windows Server 2019, 2016, 2012 R2, 2012, 2008 R2, or 2008.

Note: You can also install the Cloud Extender directly on the Exchange Server or Active Directory Server.
Before you install the Cloud Extender, make sure that the following requirements are met:
Component Minimum requirement
Physical or virtual machine Windows Server 2019, 2016, 2012 R2, 2012, 2008 R2, or 2008
Note: Cloud Extender does not support the Server Core installation option for Windows Server 2016, 2012 R2, 2012, 2008 R2, or 2008. Only Full Server Installation, Server Graphical Shell, or Server with a Desktop Experience installation options are supported.
Other software .NET Framework 3.5 must be installed
Memory 2 GB
4 GB for Mobile Enterprise Gateway
Processor Dual Core CPU: 2.8 GHz
Disk 4 GB free space

For resource sizing, see the sections for each module.

Networking

The Cloud Extender makes an outbound connection to the MaaS360® Cloud or MaaS360 On-Premises installation. The following tables outline the outbound connection requirements for each instance of MaaS360 Cloud and MaaS360 On-Premises.

If you are using the Cloud Extender on the MaaS360 Cloud, you can locate your instance of the MaaS360 Portal from the following areas:

  • The first digit of your Billing ID (at the bottom of the MaaS360 Portal after you log in).
  • The login URL that corresponds with the URLs in the following tables.
The following table provides the connection requirements from the MaaS360 Portal to the Cloud Extender cloud instance:
Table 1. Location of MaaS360 Portal from cloud/outbound connection requirements
M1 (portal.fiberlink.com) M2 (maas360.com.edgekey.net) M3 (m3.maas360.com) M4 (m4.maas360.com) M6 (m6.maas360.com)
services.fiberlink.com:443
IP addresses:
  • 208.76.128.153
  • 208.76.130.181
m2.maas360.com.edgekey.net

(no IP range)

services.m3.maas360.com:443
IP addresses:
  • 208.76.133.30
  • 50.204.34.212
services.m4.maas360.com:443
IP addresses:
  • 119.81.110.141
  • 119.81.173.174
services.m6.maas360.com:443
IP addresses:
  • 159.8.100.53
  • 194.98.51.77
mpns.maas360.com:443
IP addresses:
  • 208.76.128.168
  • 208.76.131.110
m2.maas360.com.edgekey.net

(no IP range)

mpns.m3.maas360.com:443
IP addresses:
  • 208.76.133.28
  • 50.204.34.211
mpns.m4.maas360.com:443
IP addresses:
  • 119.81.110.140
  • 119.81.173.173
mpns.m6.maas360.com:443
IP addresses:
  • 159.8.100.56
  • 194.98.51.80
https://license.fiberlink.com/internettest
IP addresses:
  • 208.76.128.63
  • 192.255.56.247
https://license.fiberlink.com/internettest
IP addresses:
  • 208.76.128.63
  • 192.255.56.247
https://license.fiberlink.com/internettest
IP addresses:
  • 208.76.128.63
  • 192.255.56.247
https://license.fiberlink.com/internettest
IP addresses:
  • 208.76.128.63
  • 192.255.56.247
https://license.fiberlink.com/internettest
IP addresses:
  • 208.76.128.63
  • 192.255.56.247
maas-central.maas360.com:443

maas-central-01.maas360.com:443

IP addresses:
  • 208.76.128.150
  • 208.76.130.120
  • 192.255.56.245
  • 144.69.64.145
maas-central.maas360.com:443

maas-central-02.maas360.com:443

IP addresses:
  • 208.76.128.150
  • 208.76.130.120
  • 192.255.56.245
  • 144.69.64.145

maas-central.maas360.com:443

maas-central-03.maas360.com:443

IP addresses:
  • 208.76.128.150
  • 208.76.130.120
  • 192.255.56.245
  • 144.69.64.145
maas-central.maas360.com:443

maas-central-04.maas360.com:443

IP addresses:
  • 208.76.128.150
  • 208.76.130.120
  • 192.255.56.245
  • 144.69.64.145
maas-central.maas360.com:443

maas-central-06.maas360.com:443

IP addresses:
  • 208.76.128.150
  • 208.76.130.120
  • 192.255.56.245
  • 144.69.64.145
upload.fiberlink.com:443

(Amazon S3 Simple Storage Service)

IP addresses:
  • 54.224.0.0/12
  • 54.230.0.0/15
  • 52.192.0.0/11
upload.fiberlink.com:443

(Amazon S3 Simple Storage Service)

IP addresses:
  • 54.224.0.0/12
  • 54.230.0.0/15
  • 52.192.0.0/11
upload.fiberlink.com:443

(Amazon S3 Simple Storage Service)

IP addresses:
  • 54.224.0.0/12
  • 54.230.0.0/15
  • 52.192.0.0/11
upload.fiberlink.com:443

(Amazon S3 Simple Storage Service)

IP addresses:
  • 54.224.0.0/12
  • 54.230.0.0/15
  • 52.192.0.0/11
upload.fiberlink.com:443

(Amazon S3 Simple Storage Service)

IP addresses:
  • 54.224.0.0/12
  • 54.230.0.0/15
  • 52.192.0.0/11
dl.maas360.com

(no IP range)

dl.m2.maas360.com

(no IP range)

dl.m3.maas360.com

(no IP range)

dl.m4.maas360.com

(no IP range)

dl.m6.maas360.com

(no IP range)

UEM remediate01.m1.maas360.com
IP addresses:
  • 208.76.128.157
  • 208.76.130.157
UEM remediate01.m2.maas360.com
IP addresses:
  • 88.205.104.170
  • 170.225.227.26
UEM remediate02.m3.maas360.com
IP addresses:
  • 208.76.133.85
  • 50.204.34.231
UEM remediate01.m4.maas360.com
IP addresses:
  • 119.81.110.145
  • 119.81.173.176
UEM remediate01.m6.maas360.com
IP addresses:
  • 159.8.100.62
  • 194.98.51.85
m.dm
  • 192.255.56.245
  • 144.69.64.145
m.dm
  • 192.255.56.245
  • 144.69.64.145
m.dm
  • 192.255.56.245
  • 144.69.64.145
m.dm
  • 192.255.56.245
  • 144.69.64.145
m.dm
  • 192.255.56.245
  • 144.69.64.145

For Cloud Extender updates: The Cloud Extender requires access to the MaaS360 Content Delivery service provided by dl.XX.maas360.com, which does not require a specific IP range.

In addition to these networking requirements, the Cloud Extender needs outbound connections open to the Cloud Extender modules. For example, if you enable User Authentication for LDAP, the respective LDAP ports need to be accessible from the Cloud Extender server.

Optionally, you can open outbound connections to upload.fiberlink.com that allows IBM® Support to remotely collect logs from all installations of the Cloud Extender. However, if this host name is blocked, you must manually collect the Cloud Extender logs by following these steps:
  1. Log in to the Cloud Extender Server.
  2. From the C:\Program Files(x86)\MaaS360\Cloud Extender folder, click DiagnosticCmd.exe.

    A compressed version of the logs is saved to your desktop.

  3. Send the logs to IBM Support at support@maas360.ibm.com.