Viewing Dashboard

The IBM® Electronic Service Agent Dashboard pane displays the graphical summary of system's health and problems of the systems that are being monitored by ESA.

The dashboard displays the health status of the various systems that are being monitored by ESA. To gauge exactly how well a system is performing overall, dashboard displays specific problems from each system, thus providing a snapshot of performance. Dashboard displays the following two types of reports:
  1. Systems Health Check Report
    The system's health status can be in any of the following categories:
    • Healthy (Healthy) - Systems that have no problems.
    • Warned (Warned) - Systems that have Non Serviceable (Held) problems.
    • Problematic (Problematic) - Systems that have Open / Pending / Failed problems.
  2. Problems Status Report
    The problems status can be in any of the following categories:
    • Problems Identified (Problems Identified) - The problem was sent to IBM support.
    • Opened at IBM (Opened at IBM) - No action is taken on the problem.
    • Closed by IBM (Closed by IBM) - The problem is processed and closed.
    • Failed to process (Failed to Process) - All attempts to send the problem information to IBM support is failed. No more attempts can be made.
    • Non Serviceable (Held) (Non Serviceable) - If the problem is not serviceable or the problem is in wait state for admin approval.