Sending a test problem

Send a test problem to the IBM® Electronic Support website to see whether the problem reporting function is working correctly.

About this task

Sending a test problem to the IBM Electronic Support website is done through the IBM Electronic Service Agent graphical user interface.
Tip: You can also use the esacli test command to create a test problem and check your connection and transmission of service information. For information, see esacli test.
To send a test problem to the IBM Electronic Support website, follow these steps:

Procedure

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Main menu from left navigation.
  3. Click All Systems tab.
  4. Select a system and click View Problems or you can directly click System Health icon of a particular system. The Problems page displays.
  5. Click Send Test Problem. The message - Test problem was successfully sent! displays.
  6. Click Refresh problems to see whether the test problem shows up in the problem summary list.