Participating in the NPS Survey

The IBM® Electronic Service Agent NPS Survey window displays list of systems for which the feedback is collected.

About this task

The NPS Survey window is displayed only after 30 days of initial login to the IBM Electronic Service Agent. The NPS Survey window is displayed every 365 days after the initial invocation. The Net Promoter Score (NPS) measures your experience of the product by asking simple questions like:
  • How likely are you to recommend [IBM Offering] to a colleague or business partner?
  • What are the reasons for your score?

Procedure

To provide the feedback, go through the following steps:

  1. Select a system from Select a system drop-down list.
  2. Click Provide Feedback to go to the survey URL and provide your feedback.
  3. If you are not interested to give feedback, you can click Not Right Now to decline the survey. The survey is rescheduled after 365 days.
    Note:
    • If there are multiple systems, you can provide feedback only for the selected systems and click Not Right Now for other systems. The survey is rescheduled after 365 days for all the systems in the list.
    • Closing the NPS survey window defaults to "Not Right Now", which means you are declining the survey.
    • Minimizing the NPS survey window allows you to provide your feedback later, but in the same logon session.
    • For the NPS Survey, after you provide feedback for a single system, the feedback pane is not getting refreshed to provide feedback for the other systems. To resolve this issue, see NPS survey - known issue.