Collecting extended error data

Extended error data is collected for every serviceable event that is sent to IBM (call home events) from the endpoints. Whenever a hardware problem is identified, ESA collects all system logs, configuration, and diagnostic information that can be used for debugging.

ESA automatically retrieves the compressed error data file, saves it locally and transmits to IBM support. ESA uses Secure copy protocol (SCP) to retrieve the compressed file from the endpoints. For this process, SSH must be running on both endpoint host and ESA.

After retrieving the extended error data by ESA, it is removed from the endpoint.
After transmitting the extended error data to IBM, it is removed on the ESA installed host.

The extended error data is appended to the service requests (PMR) for diagnosing the problems.