You can check whether IBM® Electronic Service
Agent is monitoring your system.
About this task
You can use the IBM Electronic Service
Agent graphical user interface to check the status of IBM Electronic Service Agent. Tip: You can also use the
esacli status command
to display the status of the IBMElectronic Service
Agent instance. For information, see
esacli status.
To use the graphical
user interface to check the status of IBM Electronic Service
Agent, follow these steps:
Procedure
- Access and log on to the IBM Electronic Service
Agent graphical user interface.
Note: If you cannot access the IBM
Electronic Service Agent graphical user
interface, view the status through /opt/ibm/esa/bin/esactl status command. The
command systemctl status esactl.service is showing the status as
inactive (which is a known issue ) when you log in to the system.
Running
this command only displays whether IBM
Electronic Service Agent is running on the
system. The graphical user interface option displays additional information and gives you the option
of either suspending or resuming IBM
Electronic Service Agent. For more
information, see
Suspending and resuming IBM Electronic Service Agent
- Click Tools menu from
left navigation.
- Click Suspend/Resume tab.
The Suspend/Resume panel is displayed. The
Suspend/Resume panel shows whether IBM
Electronic Service Agent is monitoring
this system. From this panel, you can suspend/resume IBM
Electronic Service Agent.