Problem processing overview

Problem processing is an important capability of IBM® Serviceable Event Provider. When IBM Serviceable Event Provider detects a problem, a specific sequence of events occurs. The events include tracking the problem, processing the problem, and sending SNMP traps to the registered listeners.

The following shows the problem processing sequence of events, with references to procedures, settings, and information to help you manage those events.

  1. Start and stop the Serviceable Event Provider. To see how to start and stop the Serviceable Event Provider, see Starting and stopping IBM Serviceable Event Provider.
  2. For every problem occurring on the IBM PowerKVM system, an entry is created in the KVM syslog file. The Serviceable Event Provider reads the KVM Syslog for all serviceable hardware problems. For more information about subscribing listeners, see Configuring Listeners.
  3. SNMP trap generation and transmission. IBM Serviceable Event Provider generates SNMP traps and transmit them to the registered listener. You need to subscribe external devices to receive SNMP traps. For more information, see Sending notifications or alerts to Listeners.
  4. Activity log generation. All the serviceable problems are logged in to the activity log. For more information, see Displaying the activity log.
Parent topic: IBM Serviceable Event Provider for IBM PowerKVM Systems