Information privacy

The service information you provide to the IBM® Electronic Support website remains private. Only authorized IBM Support personnel and those people specifically authorized by you have access to this information.

The service information that is gathered by the IBM Electronic Support website is collected from the information that you have entered into IBM Electronic Service Agent and the information that is collected by IBM Electronic Service Agent from the system. It is also gathered from phone calls with the IBM Support Center, pre-sales specialists, administrative clerks, and other groups within IBM. These IBM groups have electronic access to the information so that they can prepare for and perform advanced problem determination to more efficiently serve you.

The service information collected by IBM Electronic Service Agent includes the following:

• Your support contact information, including names, phone numbers, and email addresses.
• Location information about the system on which IBM Electronic Service Agent is installed, including city, geographic region, country, building, and the phone number for the telephone that is located nearest the system.
• System failure logs, part numbers, feature codes for parts, part serial numbers, part locations, software listing, operating system applications, program temporary fixes (PTFs), the maintenance level, firmware levels, configuration values, and system utilization.

Authorized IBM employees can view all service information about the system. Service information does not include the following:

• Collection or transmission of any of your company's financial, statistical, or personnel information
• Client information
• Your business plans

In addition, IBM Electronic Service Agent might provide a call-home mechanism for other IBM offerings. The call-home mechanism sends information specific to a particular IBM offering. The information that is collected by such offerings is covered in a separate agreement for each IBM offering.