Providing IBM IDs

An IBM® ID is needed to view service information that was sent to the IBM Electronic Support website by IBM Electronic Service Agent. Service information can be viewed on the IBM Electronic Support website.

Before you begin

Important: The first IBM ID that is sent to IBM from IBM Electronic Service Agent becomes the administrator. The administrator has the only IBM ID that has the authority to manage IBM IDs using the IBM Electronic Support website functions.

To register for a new IBM ID, go to My IBM profile website and click Register.

For security and privacy reasons, it is necessary that an IBM ID be associated with a specific system. Only the specified IDs are able to view the service information for that system.

About this task

You can use the IBM Electronic Service Agent graphical user interface to authorize users to view service information. Select Help in the upper right corner of the panel if you have questions about the information to enter.
Tip: You can also use the esacli ibmId command to authorize users to view service information collection. For information, see esacli ibmId.

To authorize users to view service information, follow these steps:

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Settings menu from left navigation.
  3. Click IBM ID tab.
  4. The IBM IDs field displays the list of authorized IBM IDs to send to IBM support. Select an IBM ID and click Remove to remove it from the list.
  5. Enter the IBM ID of person authorized to view service information sent to IBM support in the IBM ID to add field.
  6. Click Add to add the ID to the IBM IDs list.
  7. Click Send authorizations to approve the authorization for the list of IBM IDs to view the system details.

What to do next

To manage your IBM IDs, which includes associating new IBM IDs with a system or removing existing IBM IDs, go to the IBM Electronic Support website and click Services administration.