Configuring error codes

Use the Problem Filters-Error Codes page to add and display the system reference codes that are ignored for problem reporting.

About this task

You can configure error code filters by using the IBM Electronic Service Agent graphical user interface.
Note: The Problem Filters-Error Codes Settings feature is not applicable for x86 systems.
Tip: You can also use the esacli srcFilters command to add and display the error codes that are ignored by IBM® ESA. For more information, see esacli resourceFilters.

Procedure

To specify the system reference codes that are ignored by IBM ESA, follow these steps:

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click the Settings menu from left navigation.
  3. Click the Problem Filters-Error Codes tab. The Problem Filters-Error Codes Settings page is displayed.
  4. Enter the system reference code that needs to be ignored in the Error Code field.
  5. Select the Platform (PPC or ALL).
  6. Select the Operating System (AIX, IVM, or Linux).
  7. Click Add to add the error code. The error code is saved to the table and you get a message - Added successfully. The Error codes table displays the following information:
    • Error Code - Displays the specified error codes that are to be ignored by ESA. Following are the pre-defined error codes or that are generated by ESA -
      762-996 968-136
      762-998 973-300
      801-102 990-136
      802-890 991-135
      803-890 991-150
      803-971 991-160
      803-972 991-180
      803-973 991-185
      803-994 991-200
      844-405 899-000
      850-902 704-128
      950-999 704-130
      968-110 A10-200
    • Operating System - Displays the operating system of the ESA installed system.
    • Platform - Displays the platform that is specified (PPC or ALL).
    • Defined by - Displays if the error codes are ESA generated (IBM) or defined by you (User).
  8. Click Clear to reset the fields.
  9. To delete a specific SRC, select the code and click Delete. On confirmation, the selected error codes are removed and you get a message - Removed successfully!.
    Note: You can delete only the error codes that are added by you. You cannot delete the default error codes that are generated by ESA.

    For information about IBM Electronic Service Agent settings that you can change, see Using the graphical user interface .