Sending information to IBM Technical Support

To reduce the time that is required to resolve your problem, you can send trace and diagnostic information to IBM® Technical Support.

Procedure

To submit diagnostic information to IBM Technical Support:

Open a support case.
Collect the diagnostic data that you need. Diagnostic data helps reduce the time that it takes to resolve your case.
See the following topics:
Compress the files by using the .zip or .tar file format.
Transfer the files to IBM.
You can use one of the following methods to transfer the files to IBM:
- Standard data-upload methods: FTPS, SFTP, and HTTPS
  There are two servers available for uploading data:
  - testcase.boulder.ibm.com (US only)
  - ecurep.ibm.com (international)
  For upload instructions, see Enhanced Customer Data Repository (ECuRep) - Send data, available at https://www.ibm.com/support/docview.wss?uid=ibm10739631.
- Secure data upload methods: FTPS, SFTP, and HTTPS
- IBM Support Assistant
All of these data exchange methods are explained on the IBM Technical Support website.