Suspending and resuming IBM Electronic Service Agent

IBM® Electronic Service Agent is automatically started when the activation process is complete. However, there might be times when you need to suspend or resume IBM Electronic Service Agent.

Before you begin

Few of the operations are stopped when IBM Electronic Service Agent is suspended. However, the other IBM Electronic Service Agent graphical interface functions continue to operate. Suspending and resuming Electronic Service Agent is done using the Electronic Service Agent graphical user interface. Select Help from the graphical user interface panels if you have questions about the specific panel or the information to enter.
Tip: You can also use the esacli suspend and esacli resume commands to suspend and resume Electronic Service Agent. For information, see esacli suspend and esacli resume.

About this task

If IBM Electronic Service Agent is in suspended state implies that ESA suspends all communication to IBM.

Procedure

To suspend or resume IBM Electronic Service Agent, follow these steps:

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Tools menu from left navigation.
  3. Click Suspend/Resume tab.
  4. Click Suspend or Resume. If IBM Electronic Service Agent is suspended, you cannot do the following operations:
    • Send the test problem.
    • Save the system location settings.
    • Delete the problems.
    • Send authorizations to the IBM ID.
    • Delete the systems.
    • Verify connectivity setting.
    • Verify connectivity and discovery of systems.
    • Run an operational test.
    • Collect the service information.
    • Import configuration settings.
    • Save the service contact settings.
    • Perform manual check on the expiration date of an update access key.
    Note: If IBM Electronic Service Agent is suspended, only the Resume option is available. If IBM Electronic Service Agent is running, only the Suspend option is available.