Importing a configuration

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You can import an IBM® Electronic Service Agent™ configuration file so you can use the same contact and location information and operational settings as used on another system.

Before you begin

For information about creating a configuration file, see Exporting a configuration.

About this task

You can use the IBM Electronic Service Agent graphical user interface to import a configuration file.
Tip: You can also use the esacli import command to import a configuration file. For information, see esacli import. You can only use the esacli import command to import a local configuration file.
To import a configuration, follow these steps:

Procedure

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Tools menu from left navigation.
  3. Click Import Configuration tab.
  4. Select Import Local file or Import Remote file.
  5. Enter the name of the configuration file you want to import.
  6. Click Import to import the configuration information.