Configuring SNMP Settings

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IBM® Electronic Service Agent™ listens to the SNMP traps for any hardware problem detected on remote systems that are sent by the IBM Serviceable Event Provider.

About this task

The Electronic Service Agent communicates with all the remote hosts through SSH protocol. ESA listens to the SNMP traps at the default public community and at 5028 port. When the SNMP traps are received, ESA processes them and sends to IBM support, if it is a call home problem. The serviceable events include the hardware problems that require IBM service in resolving the problems.

Procedure

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Settings menu from left navigation.
  3. Click SNMP tab.
  4. Select Enable SNMP Trap Listener to enable problem detection on remote systems and receive SNMP traps.
    1. Enter the Listening Port. By default, the listening port is 5026. You can change to any other port, for example, 5055.
    2. Select Clear firewall for this port to allow ESA to change the firewall settings for the specified port. By default, this option is enabled.
      Note: If Clear firewall for this port is disabled (not selected), you must change the firewall settings manually to enable problem detection.
    3. Enter the Community name. By default, the community is public.
  5. Select the Interfaces at which ESA can listen to the SNMP traps. By default, all the interfaces are selected, but you can also select the required IP addresses.
    Note: The Electronic Service Agent tries to connect to the available IPv4 addresses and if it is unable to connect, then ESA connects to the available IPv6 addresses.
  6. Click Save Settings to save SNMP settings.