Using IBM Electronic Service Agent
You can check whether IBM® Electronic Service
Agent™ is monitoring the status of your system, view problem information
and activity, export and import a configuration, and manage who is
authorized to view the information that is sent to the IBM Electronic Support website.
Using the graphical user interface Participating in the NPS Survey NPS Survey window displays list of systems for which the feedback is collected. Viewing Dashboard Dashboard pane displays the graphical summary of system's health and problems of the systems that are being monitored by ESA.Displaying system information All Systems pane displays all the systems that are discovered by the IBM Electronic Service AgentDisplaying problem information All Problems pane displays all the problems (service requests) for systems that are monitored by IBM Electronic Service Agent.Discovering systems Sending a test problem Running an operational test Collecting and sending service information Collecting extended error data Displaying the activity log Configuring operational settings Exporting a configuration Importing a configuration Checking status Accessing the IBM Electronic Support portal