Software that you do not have is discovered due to false-positive discovery

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It might happen that an older version of the software is discovered after the upgrade or the software signature is not removed from the computer during the uninstallation. False-positive discovery can also be caused by backups of software directories or installation media that are stored on the endpoints and are reported as separate software instances.

Procedure

  1. Upgrade License Metric Tool to the latest version to ensure that the latest software catalog is used for software discovery.
  2. Check what signature caused software detection.
    1. In the top navigation bar, go to Reports > Software Installations.
    2. Find the software that was discovered, and click the link in the Details column. Information about the signature or software ID tag that caused the detection and its location is displayed at the bottom of the page.

What to do next

Check whether the signature or software ID tag that caused the detection was discovered in a backup directory or a directory that contains installation media. If yes, compress the directory, delete it, or exclude from software scans. Alternatively, suppress the discovered software. For more information, see: Excluding and suppressing software instances.
Otherwise, open a case, file it against the product that was discovered and provide the following information.
  • Exact name of the product that was installed, including its release
  • Signature or software ID tag that caused the discovery