Statuses on the Software Scan Health widget

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The Software Scan Health widget provides information whether software data is properly collected from the computers in your infrastructure. The data is needed to discover software that is installed on the monitored computers.

Failed Scan

The last software scan or its part did not complete successfully. The problem might occur because the computer is out of space, is misconfigured, or the scan was stopped. To solve the problem, perform the following steps.

On computers with the BigFix® client, ensure that enough disk space is available in the client installation directory. For more information, see: Disk space requirements for the BigFix client (BigFix scenario).
Ensure that the software scan is scheduled and runs on a regular basis. For more information, see the following links.
- For computers with the BigFix client, see: Initiating software scans (BigFix scenario).
- For disconnected computers, see: Running software scans and gathering scan results (disconnected scenario).
- Frequency of scans and uploads of data

Missing Scan

The last successful software scan was run more than 40 days ago. The problem might occur because the computer is out of space, is misconfigured, or the scan was stopped. To solve the problem, perform the following steps.

On computers with the BigFix client, ensure that enough disk space is available in the client installation directory. For more information, see: Disk space requirements for the BigFix client (BigFix scenario).
Ensure that the software scan is scheduled and runs on a regular basis. For more information, see the following links.
- For computers with the BigFix client, see: Initiating software scans (BigFix scenario).
- For disconnected computers, see: Running software scans and gathering scan results (disconnected scenario).
- Frequency of scans and uploads of data

Information about the percentage of computers with this status is included in the data_condition.txt file in the audit snapshot to show infrastructure health during the period for which the snapshot was generated.

To change the number of days after which the status is displayed, edit the following parameters on the Advanced Server Settings panel.

For computers with the BigFix client, change the computer_health_missing_software_scan_config parameter.
For disconnected computers, change the computer_health_missing_software_scan_config_for_disconnecte parameter.

For more information, see: Advanced server settings.

Outdated Catalog

The version of the catalog that is available on the computer is older than the version that is available on the License Metric Tool server.

9.2.21 Starting from application update 9.2.21, the process of distributing the software catalog to the endpoints is improved and the catalog is distributed together with the scanner. The Outdated Catalog status is no longer needed. Thus, it is removed from the Software Scan Health widget. To solve the problem with outdated catalogs in earlier versions of License Metric Tool, upgrade the License Metric Tool server to the latest version.

Scan Not Uploaded

Results of the catalog-based scan have never been uploaded to License Metric Tool. The problem might occur because the computer or relay is offline, there is a network outage, or the last scan attempt was more than 30 days ago. It is also possible that the scanner is not installed at all. Check whether each computer that is listed in the report is running, has the scanner installed, and uploads scan results to the server on a regular basis.

To solve the problem, perform the following steps.

Ensure that the scanner is installed on the affected computer. For more information, see the following links.
- For computers with the BigFix client, you can check whether the scanner is installed in the results of the Scanner Information analysis. To view the results, log in to the BigFix console, go to All Content > Analyses > Scanner Information, and open the Results tab. If the scanner is not installed on the computer, appropriate information is displayed. To install the scanner, see: Installing the scanner (BigFix scenario).
- For disconnected computers, see: Installing the disconnected scanner and gathering scan results (disconnected scenario).
Ensure that the catalog-based scan is scheduled and runs on a regular basis. For more information, see the following links.
- For computers with the BigFix client, you can check the time of the last scan attempt and whether scans finish successfully in the results of the Software Scan Status analysis. To view the results, log in to the BigFix console, go to All Content > Analyses > Software Scan Status, and open the Results tab. To initiate the software scan, see: Initiating software scans (BigFix scenario).
- For disconnected computers, see: Running software scans and gathering scan results (disconnected scenario)
Ensure that scan results are uploaded to License Metric Tool. For more information, see the following links,
- For computers with the BigFix client, see: Uploading software scan results (BigFix scenario).
- For disconnected computers, see: Setting up daily transfer of scan results to the License Metric Tool server (disconnected scenario).

If the problem persists, upgrade the scanner to the latest version. For more information, see the following links.

For computers with the BigFix client, see: Installing the scanner (BigFix scenario).
For disconnected computers, see: Updating the disconnected scanner (disconnected scenario).

IBM i Scans on IBM i computers are excluded from the Scan Not Uploaded check.

Unscanned Shared Disks

A remote shared disk is not scanned. License usage for IBM software that is installed on an unscanned shared disk might be under-reported. To solve the problem, enable scans of remote shared disks.

9.2.12 The status is based on scanning shared disks by using the basic mode. Starting from application update 9.2.12, you can discover software that is installed on shared disks by using the optimized mode. This mode allows for reducing the load that scans produce on shared disks. For more information, see: Discovering software on shared disks (BigFix scenario).