Logs and return codes

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Find logs and interpret return codes to troubleshoot issues.

Database creation logs and return codes
The log file is automatically generated when you create a database during the initial configuration of License Metric Tool. The log file contains a return code that can help you check why database creation or validation failed. The file is in the /tmp directory and has a time stamp suffix, for example: /tmp/createdb_20131018-131841.
Server installation and upgrade logs
Installation and upgrade log files are in the same directories, because those processes are completed by using the same installer. If you encounter any problems while installing or upgrading the server, refer to those log files for more information about any occurring errors.
Server installation and uninstallation return codes
If the server installation or uninstallation fails, check the return code to learn about the reason of the problem and possible solutions.
Disconnected scanner return codes
If the disconnected scanner experiences a problem, an error code that indicates the reason of failure is returned. Check what is the possible cause of the failure that is indicated by each code and how to solve the problem.
Return codes from the disconnected scanner upgrade
If the upgrade of the disconnected scanner fails, an error code that indicates why the upgrade failed is returned. Check what is the possible cause of the failure that is indicated by each code and how to solve the problem.
Software scan return codes
If the software scan fails, an error code that indicates why the scan failed is returned. Check what is the possible cause of scan failure that is indicated by each code and how to solve the problem.
Capacity scan return codes
If the capacity scan fails, an error code that indicates why the scan failed is returned. Check what is the possible cause of scan failure that is indicated by each code and how to solve the problem.
Return codes of capacity scans on virtualization hosts
If the capacity scan of virtualization hosts fails, an error code that indicates why the scan failed is returned. Check what is the possible cause of scan failure that is indicated by each code and how to solve the problem.
VM Manager Tool return codes
If you encounter problems while configuring or managing the VM Manager Tool, refer to the log files for more information about the occurring errors.
Checking exit code of a fixlet or task
When the fixlet or task fails, it reports the exit code that was reported during the failure. It is sometimes useful to compare the returned exit code with the common problems that can be encountered.
Import logs
Import logs contain information about the import of data from the BigFix® server or the disconnected data source to License Metric Tool. They list steps related to the import process and show their status. Each action in the log file is reported in the UTC time zone, but the file also shows information about the local time zone of the License Metric Tool server.
Server log file
The server log file tema.log is in the installation_directory/wlp/usr/servers/server1/logs/ directory. The log file saves actions that are related to the License Metric Tool server and is the primary source of information for troubleshooting purposes. Each action in the log file is reported in the UTC time zone. However, the file also shows information about the local time zone of the License Metric Tool server.

Parent topic: Troubleshooting and support