IBM Software Support provides
assistance with product defects.
Before you contact IBM® Software Support, your company
must have an active IBM software maintenance contract, and you
must be authorized to submit problems to IBM. For more
information, see: IBM Support Guide.
- Define the problem and determine its
severity.
Download the file with basic diagnostic
data from License Metric Tool.
Note: The file with basic diagnostic data is available from application update 9.2.32. From this
application update it is also obligatory for opening a case.
- Log in to License Metric Tool.
- Open the Help menu
, and click Downloading Basic
Support Data.
Note: Only the License Metric Tool Administrator can download
the file. If you are not an Administrator, request one to download the file for you.
- Open a support case. Attach all the relevant files. Add team members so that they have access to the case and can
take over from you when necessary.
What to do next
If the problem that you submit is for a software defect, or for missing or inaccurate
documentation, IBM Software Support creates a Known Issue. The
Known Issue describes the problem in detail. Whenever possible, IBM Software Support provides a workaround that you can implement until the Known Issue is
resolved and a fix is delivered. IBM publishes resolved Known
Issues on the IBM Support website daily so that other users
who experience the same problem can benefit from the same resolution.