Adding a problem manually

About this task

You might have to add a problem to the Problem Center manually, for example, if your monitoring software does not interface with ITCAM or if you discover a problem that does not have a trap associated with it. You can do this in the Problem Center using the Add Problem Manually button. As a result, you can access the problem details after creating the problem.

To add a problem manually:

Procedure

From the top navigation, click Problem Determination > Problem Center.
The Problem Center opens.
At the bottom of the page, click the Add Problem Manually button.
Select the group and server where the problem exists from the lists.
Select the date from the list and enter a time in the text box.
Enter a name and description for the problem in the text box.
Select the Category from the list.
The available categories are as follows:
- Unknown–The category could not be determined by the system.
- Application Performance–Under capacity, hanging, or waiting incomplete transaction, CPU hogging, poor load balancing, slow completed transaction, slow JDBC call, slow, LDAP look-up, slow JMS call, and slow method call.
- Application Outage–Exception, incorrect output, intermittent outage, binaries discrepancies within a group/cluster, and properties discrepancies across a group/cluster.
- Resource Consumption–JDBC connection leak, JMS connection leak, heap usage, heap/object leak, excessive JVM CPU%, high garbage collection frequency, high garbage collection time, and fragmentation.
Click OK to save as a problem.
The problem displays in the list in the Problem Center with the status as new.
Additional details on the problem are available when you select the Date/Time link for the problem. See Viewing the details of a problem for more information.