Transaction - Ack In progress Completed
To display and manage planned transactions that are in the acknowledge, in progress, or completed status, go to the Messaging menu and click on a specific Dashboard (Live Board). In the Transactions section, you can see different boxes that contain transactions in different statuses.
In this document we are going to learn about transactions with the acknowledge, in progress, or completed status.
Viewing and taking action on planned transactions is restricted to specific roles. If you do not have access to this part of the platform and need to work with planned transactions, please contact your administrator.
How do transactions go to the acknowledge, in progress, or completed queues?
In the platform, all transactions are processed following the flow configuration. The following can change the status of the transaction to “acknowledge”, “in progress”, or “completed”:
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PSR reception: Depending on the status sent in a PSR (Payment Status Report), a transaction may be acknowledged (ACTC), still in progress (ACSP), or completed(ACCC).
How to identify the PSR associated with a transaction?
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Click on the “Transactions acknowledge”, “Transactions in progress”, or “Transactions completed” queue to display the list of transactions.
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Find the transaction you want to view within the list.
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Click on Details to display all of the transaction’s information.
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Select the Notifications tab and the corresponding PSR(s) will be displayed.
