Inbound Files - Rejection
In the platform Live board, under the section Inbound Files, you can see different boxes that contain inbound files in different statuses. These boxes have different colors, Green, Blue, Yellow, and Red.
In this document, we are going to learn about rejecting inbound files.
File rejection is restricted to specific roles. If you do not have access to this part of the platform and need to reject some files, please contact your administrator.
How do inbound files go to the rejection queue?
In the platform, some specific processing of transactions or outbound files can change the status of the inbound file to “Rejected”:
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Transaction rejection: If all transactions of one inbound file are rejected, the inbound file is rejected.
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PSR reject: Depending on the status sent in a PSR, a file may be rejected.
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Manual reject: All files in “To approve” status can be manually rejected.
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Other specific engines.
How to identify the reason for the rejection?
Inbound files with the status "Rejected" are files whose processing has failed. To avoid this scenario on your file, you must identify the reason for this failure.
To identify the file failed reason, within the Live Board > Inbound Files section:
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Click on the “Files rejected” queue to display the list of files.
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Find the file you want to view within this list.
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Click on Details to display the whole file information.
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Use the View state button to know the status reason. The State reason will display the rejection reason.
In this example, all transactions available in the inbound file are rejected. You need to determine the transaction rejection reason.
How to manually reject an inbound file?
In the Inbound Files section within the Live Board, you can find all files in the “To approve” status.
A file can be rejected by all users with the correct role.
You can reject your own files or files created by other users.
To reject a file, you need to:
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Click on the “Files to Approve” queue: you will have access to the list of files that can be rejected.
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Find the file you want to reject within this list.
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Select the file by checking the box at the end of the row and clicking on the Reject button on top of the screen.
OR
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Click on Details to display the whole file information and click on Reject.
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For all files to be rejected, you will be asked for a confirmation. Put an appropriate comment in the box provided and press the Reject button at the bottom corner.
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You can select multiple files to reject at the same time using the checkboxes.
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To reject all current files (not only the first 8 files), click on All .
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You cannot reject more than 100 files at a time.