Cover Matching User Guide

Cover Matching is not available by default. If you are interested in using this new feature, reach out to IPC Wire at IBM Payments Center.

Once enabled, you can activate Cover Matching on a payment flow by going to the Configuration > Flow section:

• From the flows list screen, select the flow which you want to configure the Cover Matching engine and click on the Edit to edit a flow, or click Create to start fresh.

• Navigate using Next until you reach the Engines tab.

• Select the Cover Matching option.

  • Note: Cover Matching option is only visible if “Party Positioning” is Instructed.

• Keep clicking Next to arrive at the Review tab where the Edit/Create button becomes clickable. Select Edit/Create to apply your changes.

The Pending Cover Queue manages transactions awaiting cover matching. Transactions which are marked as Pending Cover are awaiting processing.

• Each pending transaction is evaluated to find a cover match.

  • If a match is found and cover payment is complete, the transaction is automatically processed.

  • If no match is found or cover payment is incomplete, the transaction remains in the queue.

• Under Transaction Details or Pending Cover queue, the transaction management options are:

  • Release: Move the transaction forward to the next stage without a cover payment.

  • Reject: Reject transaction if it doesn’t meet the criteria, removing from the queue and put transaction status as reject.

  • Link Cover: Locate specific pending transactions by applying filters like dates or IDs for further actions.

Users can configure notifications for transactions in the Pending Cover Queue to manage manual follow-ups.

• Access notification settings by going to Configuration and then selecting Notifications.

• Enable email notifications for pending covers when the cover matching feature is enabled for your client account.

• Tailor email and file notifications to trigger when transaction type is flagged as pending cover.

Manual Matching allows a Cover Manager to pair a payment with its corresponding cover payment within the Pending Cover Queue.

• The Pending Cover Queue within the Transaction Detail page will display Link Cover, Reject and Release buttons for transactions in the pending cover state.

• Clicking Link Cover opens a popup to manually search for and link a corresponding incoming cover transaction.

  • The Search will return only incoming cover transactions.

  • Payment will be removed from pending cover queue and continue processing. Manual-Cover Matched audit log will be created.

  • Under Related Transactions tab, you will be able to find the cover payment or the original payment.