Submitting problems to IBM Software Support
If you cannot determine the cause of the errors, you can gather diagnostic information about the problem and contact IBM® Software Support for a solution.
Support Resource: IBM Software Support site: http://www.ibm.com/software/support/probsub.html
IBM Software Support might request that you enable certain trace options for the Z APM Connect DG process. To gather logs, follow the instructions for the relevant installation format:
- Cluster: Retrieving logs
Warning: Enabling tracing might result in a large amount of output. You do so only upon request from IBM Software Support. Remember to change it back when the trace is collected.