Troubleshooting and support

To isolate and resolve problems with your IBM® software, you can use the troubleshooting and support information, which contains instructions for using the problem-determination resources that are provided with your IBM products.

The IBM Intelligent Operations Center on Cloud Welcome Package contains information about troubleshooting, how to use the IBM Client Success Portal, and how to contact support.

If a problem occurs with your solution, before you contact IBM Support, do some basic checks:

Is the problem caused by a network connection issue?
Is the problem related to one of the Known problems and solutions?
Has a ticket already been opened for the issue in the IBM Client Success Portal?

Techniques for troubleshooting problems
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem.
Enabling traces and viewing log files
To troubleshoot a problem in IBM Intelligent Operations Center, you might need to analyze log files in several systems.
IBM Intelligent Operations Center Messages
Each message topic helps you to identify the cause of a particular error condition in the IBM Intelligent Operations Center and recommends actions to take to resolve the error.
Known problems and solutions
Some common problems are documented, along with their solutions or workarounds. If you have a problem with the solution, review the problem-solution topics to determine if a solution is available to the problem that you are experiencing.