Troubleshooting

Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem.

Disaster Recovery (DR)
If your production environment becomes unavailable or unusable during the ongoing operation of Sterling Intelligent Promising, the disaster recovery process is triggered automatically.
Root cause analysis procedures
The root cause analysis process is driven through the IBM case management system. Root cause analysis is provided for production critical incidents upon request.
Frequently asked questions (FAQs)
Find answers to frequently asked questions that are related to Sterling Intelligent Promising general information.
Gathering logs
Sometimes, you cannot solve a problem by troubleshooting the symptoms. In such cases, you must collect diagnostic data and contact support.
Contacting IBM Support
IBM® Support assists with product defects, answers questions, and helps users resolve problems with the product.