Promising rules
A Promising rule is the set of conditions that determines the fulfilling nodes for an order or item. By defining the Promising rules, you can improve the accuracy of the estimated delivery or pick up date. In addition, Promising rules maintain the fulfillment process according to the business and logistics constraints.
When Sterling Intelligent
Promising evaluates a shipping estimate, all the participating ship
nodes in the fulfillment network are considered for the earliest delivery. The given fulfillment is
bounded by business constraints such as state or provincial regulations, safety and hazardous
material handling, insurance, or other business execution strategy where certain locations cannot
participate in the fulfillment calculations. The Promising rules provide the flexibility for the
fulfillment manager to define these constraints so that they take into account for pre-purchase
estimates.
Note: The Promising rule supports the pre-purchase use cases only.
The fulfillment
rules consist of two parts:- Business condition definition
- You can enable this to specify one or more conditions.
- Fulfillment restrictions
- You can define the shipping locations that is considered for fulfillment.
The Promising rules support the following conditions with restrictions of nodes and node
types:
- Order value
- For instance, your Promising rule can dictate that orders over 10,000 USD to be fulfilled by certain nodes.
- Channel
- For instance, a Promising rule dictates that orders coming from web store should be fulfilled by certain nodes or node types; while another Promising rule dictates that orders coming from 3rd party vendor to be fulfilled by a different set of nodes or node types.
- Seller organization
- For instance, you might want to fulfill some of the global orders to be fulfilled by specific nodes.
- Customer type
- For instance, you may wish to have orders of premium customer types to be fulfilled by certain nodes or node types, where they have access to better or a faster service.
- Line total
- For instance, your Promising rule can dictate the orders above 100 items to be fulfilled by certain nodes.
- Line quantity
- For instance, you can create a rule such that when an order quantity of a particular item exceeds over 50 item, then the order is fulfilled by specific nodes or node type.
- Delivery method
- For instance, you can restrict rules for PICK and SHIP. For example, if the delivery method is
PICK, then it must be done from specific nodes or node types and if the command contains SHIP, then
it must be fulfilled by specific node or node types.
For more information, see Delivery method. - Item ID
- For instance, you can restrict orders for certain item IDs (for example, item ID
bleach
) to be fulfilled by specific nodes or node types. - Item classification
- For instance, your Promising rule can dictate the certain item classifications to be fulfilled
by certain nodes. For example, you can restrict bulk items to be shipped only from a
warehouse.
For more information, see Item classification.
- Item attribute
- For instance, you can assign attributes to the certain item such as a
DisplayType
for a television unit. - Catalog categories
- For instance, you can restrict the shipping of women clothing from a specific node, such as from
Globe Washington DC. Then, when a shopper shops any item from the same catalog category, the system
evaluates the rule and filters the nodes that can fulfill the order.
For more information, see Catalog service.
- Custom attributes
- For instance, you can restrict some orders based on their data type. You can filter the orders
that have a sourcing constraint from a specific channel or business purpose from a specific node.
The custom attributes can be considered to fulfill the request.
For more information, see Custom attributes.
- Destination-based sourcing rules
- Destination-based sourcing rules are used to create a shipping destination-based business condition within defined geographic regions where the fulfillment locations are limited to certain ship nodes.
Restrictions in the Promising rules
The restrictions in the Promising rules helps the higher degree of customization for fulfillment and manage delivery strategies.
-
- Carrier service restrictions
- For instance, Carrier1 is not equipped to handle certain products when servicing in Ireland. You
can configure a rule with item attributes to identify relevant products that use the expressions
order.destination.country eq Ireland
and setcarrierServiceRestrictions not eq DHL
.
-
- Location restrictions
- For instance, Carrier1 cannot ship some vendor products from Germany to Denmark. However, Carrier1 can deliver to Spain. You can configure a rule with relevant item attributes and expressions.
What to do next
Create, view, edit, or delete Promising rules. For more information, see Managing Promising rules.