Organization operations roles within Self Service

As the user interface (UI) evolves, additional roles might be added. IBM® is responsible for providing initial access of Self Service to one or more Organization Administrators. Beyond the initial access, you will have full control regarding access to Self Service.

As an Organization Administrator, you are responsible for managing users. You assign roles to users so they can access Self Service. You also ensure that appropriate stakeholders opt to receive product notifications.

As a Developer, you can view credentials (specify credentials). A separate role exists for the production environment and for non-production environments. The production role is required to complete actions for the production environment, and the non-production role is required to complete actions for the non-production environment.

As a stakeholder, you have an organization role that can be used to notify users of key events such as service outages and restorations. For example, a store or organization owner, or other interested parties can be kept informed of service issues by receiving email notifications when Self Service or IBM Sterling Intelligent Promising becomes unavailable or has been restored. Stakeholders also receive planned outage notifications ahead of the service schedule.