Troubleshooting

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Information about how to troubleshoot a problem with the AI chat assistant.

AI assistant does not understand my query

  • Solution: Try rephrasing using terminology from the prompt library
  • Solution: Be more specific about the technology and time range

Results do not match expectations

  • Solution: Review the query interpretation section to see how the AI understood your request
  • Solution: Add more specific filters or constraints

No results returned

  • Solution: Verify the time range includes the period you're interested in
  • Solution: Check that the specified resources exist in your environment
  • Solution: Broaden your query filters

Chat interface not visible

  • Solution: Ensure you are in the Events section of the Instana UI
  • Solution: Verify that the Incident AI summarization feature is enabled
  • Solution: Check that you're using a SaaS deployment

Raw tool call format appears in response

  • Symptom: Responses displaying raw tool calls in the format: [TOOL_CALLS]instana_nl_to_api{"query": "show me closed incidents from the last 5 days", "technology": "events"}
  • Cause: This is an issue that has occurred when using the Mistral LLM model. This issue did not occur consistently, and has been resolved.
  • Solution: If you encounter this issue consistently, consider switching to an alternative LLM model through your LLM gateway configuration. For more information about this gateway, see Configuring LLM gateways.