Email alert channel
To send alert notifications from Instana to multiple emails in real time, create an email alert channel.
Creating an email alert channel
To create an email alert channel, click Settings > Team Settings > Events & Alerts > Alert Channels > Add Alert Channel in the Instana UI. Alerts can be sent to multiple emails.
Adding a custom subject prefix in emails (public preview)
For every email notification that is sent out, you can add a custom prefix to it. Depending on the type of issue, the email subject prefix can be mapped. To add a custom prefix, click the Advanced field and Add Custom Subject.
An email subject preview is shown with the following prefix.
Types:
- Issues
- Incidents
- Agent Monitoring Issues
- Online, Offline, or Changes in events
See the following preview:
Alerting examples
After you create the alert channel, emails are sent for the following issues, incidents, and events:
- On open issues or incident
- On close issues or incidents
- On offline events
- On online events
- On change events
The following examples show how a typical alert is for each issue, incident, and event:
Open issues or incidents
Close issues or incidents
Offline, online, or change events
Sending a test email alert
The test channel button tests that the message gets delivered, as it follows a template format. The following image shows a successful test.
