Email alert channel

Creating an email alert channel

To create an email alert channel, click Settings > Team Settings > Events & Alerts > Alert Channels > Add Alert Channel in the Instana UI. Alerts can be sent to multiple emails.

Adding a custom subject prefix in emails (public preview)

For every email notification that is sent out, you can add a custom prefix to it. Depending on the type of issue, the email subject prefix can be mapped. To add a custom prefix, click the Advanced field and Add Custom Subject.

An email subject preview is shown with the following prefix.

Types:

• Issues
• Incidents
• Agent Monitoring Issues
• Online, Offline, or Changes in events

See the following preview:

Alerting examples

After you create the alert channel, emails are sent for the following issues, incidents, and events:

• On open issues or incident
• On close issues or incidents
• On offline events
• On online events
• On change events

The following examples show how a typical alert is for each issue, incident, and event:

Sending a test email alert

The test channel button tests that the message gets delivered, as it follows a template format. The following image shows a successful test.