Monitoring SAP by using SAP Solution Manager

Supported information

Prerequisites

Before you can view the SAP metrics and alerts in the Instana UI, you need to complete the following steps:

1. Configure the SAP Solution Manager for system monitoring.

   To enable monitoring, you need to configure the Technical System Monitoring in the SAP Solution Manager for the following SAP components by using the SOLMAN_SETUP Tcode:

   • Technical System

     • SAP ABAP
     • SAP J2EE

   • Technical Instance

     • SAP ABAP
     • SAP J2EE

   • Database

     • IBM Db2
     • SAP HANA database 1.0 and 2.0

   • Tenant Database Instance

     • SAP database x.x Tenant Instance

   • Host (Server)

     • The applicable operating system

     The metrics for the SAP components must be activated through their individual System Monitoring templates in the Solution Manager. The supported metrics are listed in the metrics section. For help with activating metrics, contact your Solution Manager Basis administrator.

2. Create a user account in SAP Solution Manager

   To access the REST endpoint provided by the OData service, you need to create a user account in the SAP Solution Manager that has full authorization. The Instana Integration Service uses this user authentication information to connect to the OData endpoint.

3. Install the Instana OData Service on the SAP Solution Manager

   The Instana OData service extracts the metrics from the Solution Manager and displays a REST endpoint through which the metrics are exported to Instana. This process is done by using an ABAP program that needs to be installed in the Solution Manager through the SEGW TCode. You need to have the ABAP Developer role and be registered with a Developer Access Key.

   You can download the OData Service from the IBM Monitoring Instana Integration Service.

   For more information about the installation instructions for this service, see the readme.pdf file that is contained in this deployment package.

4. Install and configure the Instana Integration Service to connect to the OData service

   The Instana Integration Service retrieves the metrics from the OData Service endpoint. It identifies and separates the SAP entities, correlates the topology of related entities, transforms performance metrics to Instana compatible format, and generates alerts from events.

   You can configure a single instance of the Instana Integration Service instance to connect to OData service URLs from multiple Solution Managers. During its configuration, you can enter an identifiable zone name for every Solution Manager. Then, all the SAP hosts monitored by the Solution Manager are added to this zone in the Instana Infrastructure UI. For more information about configuring OData Service, see OData Service.

   To install the Instana Integration Service, see Agent-based integrations.

5. Configure the Instana host agent to connect to the Instana Integration Proxy

   You need to configure the Instana host agent, either running on the same host as the Integration Service or remotely, to enable the ibm-apmproxy sensor to connect to the Instana Integration Proxy. The Instana Integration Proxy provides the SAP data to the ibm-apmproxy sensor upon request. The sensor then passes it on to the Instana backend. For more information about the host agent configuration, see the Integration Service readme.txt file in the deployment package.

6. Enable the SAP feature flag

   To enable the SAP monitoring feature flag in Self-Hosted Classic Edition (Docker), see Enabling optional features.

   To enable the SAP monitoring feature flag in Kubernetes-based self-hosted Instana backend, see Enabling optional features.

Viewing metrics

After you install the host agent and integrate the SAP Solution Manager, you can view SAP metrics and alerts in the Instana UI.

Metrics

The following metrics from specified systems, instances, and databases are displayed in the Instana UI. The collection interval, threshold values, and alerts are specified in SAP Solution Manager in the System Monitoring configuration and cannot be set or overridden in Instana.