PagerDuty alert channel
To send alert notifications from Instana to PagerDuty in real time, create a PagerDuty alert channel.
Creating a PagerDuty alert channel
To create a PagerDuty alert channel, click Settings > Team Settings > Events & Alerts > Alert Channels > Add Alert Channel in the Instana UI.
For more information about the PagerDuty integration, see the PagerDuty docs.
Alerting examples
After you create the alert channel, alerts for the following PagerDuty events are notified with the help of the configured Service Integration Key.
See the following examples:
On open issues or incidents
{
"client": "Instana",
"client_url": "https://XXXXXXX/#/?snapshotId=rjhkZXdNzegliVVEswMScGNn0YY",
"description": "Garbage Collection Activity High (11%)",
"event_type": "trigger",
"incident_key": "53650436-8e35-49a3-a610-56b442ae7620",
"service_key": "XXXXXXXXXXXX",
"details": {
"suggestion solution": "Tune your Garbage Collector, reduce allocation rate through code changes",
"link to component": "https://XXXXXXX/#/?snapshotId=rjhkZXdNzegliVVEswMScGNn0YY",
"zone": "prod",
"FQDN / Host": "host1.demo.com",
"entity type": "jvm",
"entity label": "Test jvm",
"tags": "production, documents, elasticsearch"
}
}
On close issues or incidents
A resolution notification, which indicates that an issue or incident has been resolved, is sent to PagerDuty with the corresponding issue or incident ID.
On offline, on online, or on change events
{
"client": "Instana",
"client_url": "https://XXXXXXX/#/?snapshotId=rjhkZXdNzegliVVEswMScGNn0YY",
"description": "offline",
"event_type": "trigger",
"service_key": "XXXXXXXXXXXX",
"details": {
"description": "Docker container on Host host1.demo.com",
"link to component": "https://XXXXXXX/#/?snapshotId=rjhkZXdNzegliVVEswMScGNn0YY",
"zone": "prod",
"FQDN / Host": "host1.demo.com",
"entity type": "Docker Container",
"entity label": "postgres:10",
"tags": "production, documents"
}
}