Getting started: How to find and resolve a problem

Track down a reported problem and get the answer quickly and accurately.

This is one of the "how to" topics that are being developed to help you learn how to use Instana with your own data and IT landscape.

Instana automatically detects changes, issues, and incidents to help you detect, understand, and investigate quality of service issues of your applications.

  • A Change is an event representing anything from a server start/stop, deployment, configuration change on a system, you name it.
  • An Issue is an event that gets created if an application, service, or any part of it gets unhealthy. Instana comes with hundreds of out-of-the-box curated health signatures detecting various problems ranging from degradations of service quality, to complex infrastructure issues, to disk saturation.
  • An Incident is the highest severity level of event. They are created when edge services accessed by users are impacted or there is an imminent risk of impact.
  1. To see all events detected by Instana go to "Events" view. For example, click Events (Events icon) in the sidebar.
  2. The Events view shows Incidents by default. You can choose between "Incidents", "Issues", "Changes", or "All" tabs to see corresponding event types.

By clicking a bar or selecting multiple bars in the events bar chart, the events table lists only the events that are included in the selected bars. You can then perform detailed inspection of events without changing the current time interval.

You can use the search box to find specific items by the data shown in the columns "Title" or "On" (the name of the service on which the incident occurred) in the overview table. In the following example, the search query is event.text:"Error rate". The result is a list of all events containing the phrase "Error rate" in the title: